Hilton Garden Inn West Monroe
About this hotel
Located in West Monroe, this lovely hotel for $95 per night is a great choice for your next trip. Located off Interstate 20, this West Monroe, Louisiana hotel features an on-site restaurant and rooms with free WiFi and a flat-screen TV. The West Monroe Ike Hamilton Expo Center is adjacent to the Hilton Garden Inn West Monroe.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of West Monroe, LA
Reviews
3.4/5.0
Average(240 Reviews)
100% verified reviews
4.0
Did not eat breakfast...
N/A
1.0
Location
Dirty sheets, rude staff, dirty room, outdated
8.0
Location was absolutely perfect for our rabbit show. The bed was comfortable and I really liked the shower.
The hotel is dated. Water comes out of the Tao brown. Elevator was loud i could hear it from our room
1.0
The staff. Breakfast was good.
The rooms were dirty. Not just 1 night dirty but old dust. Not enough gel (soap) or shampoo. Only 2 towels and we were staying 2 nights. There was no extra toilet paper or kleenex, and both were almost empty. The coverlet and pillow case and pillow were dirty. We requested the room cleaned, which they did. But still did not replenish the kleenex or cups. And there was gum stuck on the phone receiver. That should have been found by your cleaning staff...not me! Bathroom exhaust not working, and a light bulb was out. All the surfaces were sticky from the door to the table tops.
1.0
Location good but this hotel needs to be remodeled and it’s very stinky. Flaky wallpaper,elevators stinks. The bathroom was dirty. The carpet stains and horrible and trash underneath the bed had been there I was so discouraged and upset. I went downstairs and communicated about the dirty bathroom and unclean sheets and gum on the floor by toilet and towels and tissue paper didn’t exist, I had to go down and get all. Then once you leave this hotel it always charges you twice and the management never calls back. Then the employees say oh we got a new manager. But it’s the same lady who nevertheless call you back. This hotel is not sanitary. Hilton Gardens is not a garden of pleasure.
Everything ,Everything. I’m so disappointed. I stay Hilton in so many states. I have been awakened. Never again this Hilton Garden. Ever. I rate this hotel -0
2.0
Comfortable. Clean.
When we got there they told us we didn't have reservations. I had reserved 2 rooms. They found 1 reserved under the wrong name but not the other room. I had paid for both rooms and it showed me paying for only one. They finally found a room like I had reserved and gave use that one. It was a total mess.
8.0
I liked the size of the room and the comfort of the beds.
That our housekeeper was rude and refused us towels, twice. She would take our used towels but wouldn't give us fresh ones. She told us that she would bring us fresh towels and never did but was in the hallway running and playing with another housekeeper.
7.0
customer service
smell
1.0
I only liked the receptionist.
I didn't like that room 202 had a smell. I didn't like that the cover looked like it had make-up stains, and the bathroom had hair in the tub and sink! Also, my heart went out to all the other people who booked their rooms ahead of time, just to arrive to rooms that were not cleaned 😕 I was very disappointed and embarrassed to tell anyone I stayed at the Hilton Garden in Monroe, Louisiana. I DONT RECOMMEND TO ANYONE.
6.0
Breakfast was way to pricey~ No door hangers for do not disturb. Towel shortage
5.0
The front desk staff was very nice.
Had to wait for my room to be cleaned at 9:30 pm. They couldn't find my reservations. When return from going from a busy day, my key didn't work to get back in my room.
1.0
The location and the lobby were the only redeeming qualities about this place.
When we checked in, our junior suite only had three small pillows on the king size bed. We had 5 people on our reservation (myself, husband, and 3 kids), so we went to the front desk and asked for 2 pillows - we were told the pillows were first come first served & that they were over capacity.
I would have never paid $600 for two nights if I would have known that everyone on my reservation wouldn’t have a pillow.
The facility wasn’t clean; the room had stains all over the walls, furniture and carpet. The breakfast was $15/person. The toilets & water pipes made constant loud noises.
10.0
the faculty was very nice and the facility was clean, and the bed was very comfortable. i really enjoyed the surrounding business and the next time i book a room in Monroe I will be back
No Comment
5.0
Bed was soft.
Water was brown.
8.0
The damage fee room is high enough
A fee for the breakfast
4.0
it was nice the ppl are too
what I didn’t like was that the water was nasty and you can taste it in the food. When I was running bath water. the water was brown and smells. we couldn’t take a bath the whole time we were there. we had to use bottle water
10.0
Hospitality from staff
No coffee around 10am
8.0
Location
We had three "small" pillows on the bed. We were so tired after attending our event, when we got to our room we called the front desk to send for more pillows but didn't get an answer. Since we were only there for one night, we just dealt with it.
7.0
the water has a weird color and I’m from out of town so that might be the water here i don’t know. the staff was friendly and helpful. no problems there. I thought the breakfast would be free but was not so that was a bummer I thought it was included through booking that’s why I choose this inn. the coffee maker in the room didn’t work but they had some downstairs for me to get.
10.0
The staff was friendly, and the room was clean. It was exactly what I needed for a one night stay.
keurig in my room did not work.
6.0
the hotel was close to our sons home so we didn’t have to travel a lot to see him, and my husband and son loved the indoor heated pool!
so the first night there our AC went out in our room and it got really stuffy, and the fridge was an all in one type so all our sandwich meat froze in it! The next day they were able to change out the AC for us, but no one even offered to comp us for the first night all the desk clerk did was give us two free bottles of water! Then the breakfast isn’t continental so if you want cold breakfast they charge you $9.00 if you want hot they charge $14. It was way cheaper to go .10 miles to Waffle House each morning! And they truly need new pillows!!!!!
10.0
The people were absolutely lovely.
The water from the faucet looked dirty & smelled. I wish they had real glasses instead of only paper cups. Complimentary bottles of water would’ve been nice.
10.0
clean and well lit
FAQs
How much does this hotel cost compared to others in West Monroe?
The average price for a rental in West Monroe is $95 per night. This rental is $0 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn West Monroe. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn West Monroe. Enjoy the water!
Is Hilton Garden Inn West Monroe pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn West Monroe?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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