Best Western PLUS Cimarron Hotel & Suites

Everything

Nothing

Close to campus

Very beautiful entrance

It was all so nice

Good Location and Great Breakfast, about it.

Our check in time was at 3pm, we didn’t get the room until 6pm. Our room was not ready for us when we arrived for check in. We were told we could wait in the lobby until the room is ready if we’d like, or drive around and they would give us a call once our room is ready. Most definitely took time out of our plans and stay. We chose to drive around to pass time. To top that off we never received a call about our room, we had to take the initiative to call the hotel to see if our room was ready an hour later after our check in time and still wasn’t. After 2 hours of our arrival time and still no call from hotel, we again took the initiative to return to the hotel and check on the room, the receptionist again told us it was not ready, said they’d call the housekeepers to rush the room, making it top priority, but as the receptionist was just about to make the call the housekeepers were just coming out the elevator, the receptionist asked housekeeping about the room, housekeeper said they had messaged them saying it had been done and ready. Now if it had been done and ready, someone who knows and has mopped, knows it does not take long for water after mopping to dry up. When we got to our room, you can tell housekeepers had just finished the room ( and I say this because as we were walking to our room, a housekeeper was coming around the corner from the direction of our room, we were on the third floor) The room floor was still wet and slippery from the mopping that had been done. It felt too sticky to be honest (like too much spray was used.) Then to top that off, the pool area and water were dirty, it smelled like toilet water in the pool area, you can see toilet paper in the pool and on the floor around the pool, also leaves and a lot more that you can see in the pool itself. (Wish I would have taken photos of the pool area) Beds were comfortable enough and breakfast was great. Other than that, it does not sit right with me to recommend this place.