Hana-Maui Resort, a Destination by Hyatt Residence

Location

It is a resort! The ocean view from the cabanas were magnificent!!

Loved the quiet setting: serenity with lovely views. Pool was good, and always happy there's a hot tub. Breakfast options were good. Loved the spaciousness of our cabin.

The deck chairs by the pool really need padding.

Its location in Hana is awesome, close to the National Park and the beautiful Road to Hana. The room was huge.

The level of staff training falls far short of what you would expect from a destination resort. The hotel is in urgent need of renovation and better maintenance. For example, the blinds in our suite were missing screws and could not be closed properly. We also had a disappointing experience at the hotel restaurant, The Ranch. During our second dinner, I ordered a Coke Zero, but the waitress told me they did not have any. When I mentioned that they had served it the previous evening, she insisted that the restaurant had never carried it. On my way out, I asked another waiter, who confirmed that Coke Zero was indeed available. Rather than dismissing what I said, the waitress could simply have offered to check. The pool restaurant also has very few food options. The menu could be significantly improved with more variety and better choices. Overall, the property has potential, but it needs urgent attention to maintenance, dining options, and—most importantly—staff training and customer service. The price is also not consistent with the service level you get.