Hampton Inn Gallatin

Overall, my stay was acceptable, and there were several aspects of the hotel that I appreciated. The room was clean, the lighting was sufficient, and the shower had excellent water pressure with plenty of hot water. I also enjoyed the berry waffle option offered at breakfast. However, I wished there had been more fresh fruit choices available than just apples. Most of the staff were friendly and courteous, with the exception of the interactions described below.

Overall, my stay was acceptable, but there were several issues that affected my experience. I was disappointed that the only fruit offered at breakfast was apples. A greater variety of fresh fruit would have been appreciated. I also felt uncomfortable when the housekeeping staff insisted that only one towel per person would be provided. The interaction made me feel as though there was an assumption that I might take extra towels or steal them, which was upsetting. On Tuesday night around 10:00 p.m., the front desk clerk appeared visibly annoyed that he had to leave the dining area, where he was watching television, to open the front doors for my family and I a few times. A few minutes later, at approximately 10:05 p.m., he came to the pool area and rather abruptly informed our group of four adult women that we had to leave immediately because the pool was closed. While I understand the importance of enforcing pool hours, the interaction felt unnecessarily rude and could have been handled in a more courteous and customer-friendly manner. Additionally, I noticed several large roach-like insects in the shrubbery and wood chips near the front entrance. While I understand these may have been outdoor insects, seeing them near the entrance was concerning and detracted from the overall impression of the property. I hope this feedback is helpful and will be used to improve the guest experience. A friendlier approach to customer service, along with attention to these concerns, would make future stays much more enjoyable.

The location was good. The breakfast was good. The staff were very friendly.

The bed was horrible! Neither of us slept good at all. We were supposed to stay 2 nights, but after the first night and the horrible bed, we decided to leave early. The elevators had a bad smell.

Excellent service, from the manager to housekeeping and the free breakfast!

Easy to get to. Close to restaurants

Our room was not very clean. Had stains on the walls and carpet. The bed frame had quite a few scuffs and scrapes. We stayed at this location a week before and our room was much nicer and was cheaper.