wonderful location

the air conditioning for the entire building was out; staff didnt assign us to the room that we paid for, the restaurant had a limited menu and some dishes were not available, housekeeping never straightened the room in the morning

location was great. bed was comfortable.

room needed update. heat was either on or off, unable to adjust temperature. bathroom had no shelving and no place to put toiletries. restaurant had minimal service.

great location. walk to natural bridge state park and short drive to caverns.

it’s just very old and needs a huge renovation. beds are tiny. we had 4 people in 2 twin beds (2 adults 2 kids.) with only a sheet, no quilt/ doona. we only got 2 bath towels and they were all ripped and frayed. the carpet felt so old and crusty we left our shoes on in the room. toilet was old and stained. shower was tiny. no vanity space, just a sink. very dark, only 2 lamps in the room.

Hotel told us that booking.com reserved a room with a sofa bed only. Front desk changed it to room with a bed.

Heat system unbearable. Widows would not open. Requested fan and still had to leave room door open because of heat system. Room was in the main building.

The AC was not working in the room provided to us and when we raised complaints they provided us another room even in that room AC was not working the whole night. Since they has no other proper rooms we had to keep our windows open for ventilation in that freezing temperature. the stay was so pathetic and we had to go through the pain since ratings and facilities mentioned in booking.com was not available at the hotel. Booking.com has been the go to for me to book hotel for my vacation after this I’m thinking about the alternatives

Convenient, friendly and reasonable Restaurant was good. Roomm itself was clean and nice.

Bathroom sink was too small. No room for toiletries.

the workers were very nice

our room was dirty

location and price

The room was spacious, clean and comfortable.

In room Coffee was terrible.

Location. Look beautiful outside. Good breakfast.

Very outdated room 155. Stain on the bathroom floor, no blanket on one of the beds, toilet from 60's with some kind of weird stain inside.

location only

Our room did not have any tables or chairs. - a very limited area. only light was by one bed.

nothing. Manager compensated from room. It was in the cottage hill; which was not indicated on my reservation. Water leak in the cottage, no hot water, etc...

The reservation did not indicate that it was in the Cottages. I have stayed in the main hotel rooms prior and they are great.

cottages had cobwebs

The heating wasn't working. The room had a lot of bugs. Very cold room.

The heat wasn't working.