Holiday Inn Express & Suites Uniontown by IHG

The staff were nice and the hotel was clean

That the did not have enough carts to move my luggage to and from my room and that the only 2 carts they did have people kept in their rooms.

Convenient location and friendly staff

N/A

Very nice facility. Friendly staff, nice amenities.

Not much!

The breakfast was sufficient. No water? The room was clean. The temperature in the room was fine. In the building, they had poor air circulation and it was very muggy and warm at breakfast with the front doors wide open, etc.

At check in they wanted another $25 for "incidental charges". I told them Booking.com said there would be no more charges, and so they dropped it. What was that all about? Also, I booked a suite for 5 people and there were only enough towels for 2. Plus, the pull out sofa was just a mattress with no bedding available. So we had to go down and request more - it took 45 minutes for them to get us 2 more little hand towels and the bedding. If 5 people book, and especially in a suite for surely more than 2 people!, there should be enough bedding and towels to accommodate already in the room. I guess it is first come, first served on the towels. Miserable having to share hand towels among 5 people after paying the ridiculous amount of money for the room