Tru by Hilton Garland Richardson
About this hotel
Situated in Richardson, this lovely hotel for $67 per night is a fantastic option for your next vacation. Situated in Garland, 11 km from Historic Downtown Plano, Tru by Hilton Garland Richardson features accommodation with a fitness centre, free private parking and a shared lounge. Located around 25 km from Gerald J.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Map of Richardson, TX
Reviews
4.2/5.0
Excellent(402 Reviews)
100% verified reviews
1.0
Nothing, the best part was checking out!!!
The elevator didn't work,and it smelled nasty!! The breakfast was cold and the milk was expired!! Someone hit my vehicle right there by the front door, and the guy at the front desk acted like he didn't care! We asked for trash bags and couldn't even get trash bags!! The place looks like a run-down Motel 6. The wallpaper in the bathroom was even peeling, and the guy at the front desk said he didn't care. What a joke do Not spend your money there.Find a different hotel cause it's not Hilton quality. It's worse than a Motel 6. The towel in the bathroom floor was even broken!! This is the worst Hilton property I have ever seen, and I travel weekly!! There were no microwaves in the room, and the refrigerator was hot!!
4.0
Location was ok near a major highway
Low water pressure in the sinks. The sink wasn’t working when we arrived(wouldn’t drain).
For 2 days we had not hot water so were forced to take a cold shower on day one and on day two there was no running water at all.
Most dissatisfied about the hotel not making any accommodations surrounding the hot water issue because of my booking through a 3rd party
9.0
Breakfast was excellent. WiFi connection was fast and reliable. Everything was spotlessly clean.
There is only one ice machine for the entire hotel, and it was usually out-of-order. Breakfast area is a little limited in seating.
10.0
My first time staying there due to good reviews and location. It’s clean and close to my work.
None
8.0
We enjoyed the comfort of the lobby. We played pool several times every day during our stay.
Breakfast could have a been a bit better. There was a lot to choose from but the "hot" food was not the best.
6.0
Outside searing area and lobby
The pool area bathroom looked like a murder scene. Toilet was clogged and horrific, flooded and dirty towels all over the pool area. Had to go to lobby and report and get room towels to dry off. Went back the next morning and still horrible.
9.0
Good breakfast with plenty of options. Room was quiet and bed was comfortable. Staff were friendly and available.
Everything met or exceeded expectations.
10.0
Stylish and comfortable
9.0
Location, Clean, hot breakfast, amenities and staff.
Breakfast meat under cooked and bathroom fan ran constantly.
10.0
Convenient to what we were doing and plenty around for food, activities. Staff is awesome, very clean everything. Family and pet friendly, Lavazza coffee 24/7, great breakfast. Come to this area twice a year and found our new place.
All good👍
5.0
Location was convenient. Breakfast attendant was very nice.
Room smelled of mildew. Was refused early check in that I had inquired about the day before. Was told it had been too busy but the hotel was mostly empty and stayed virtually empty our whole trip. Rooms have hard floors so no noise insulation and you’ll hear your neighbors. Had minimal super thin pillows and had to ask twice to get more. The highway is very loud. Low flow toilet took several flushes for toilet paper. We never received housekeeping on our 4 night stay. They came once and walked in the room at about 8:45 while we were asleep. Had to ask for fresh towels. The tv in our room didn’t work correctly and wouldn’t turn on and off with the remote. We were told the wrong hours for breakfast and it was posted inconsistently throughout the hotel, but actually ends at 9. The fire alarm went off at 2am one morning.
10.0
Cleanliness and the breakfast
Everything was great the only thing bad was the room had a stain on the ceiling from the floor above but everything else was great.
8.0
Everything
They didn’t have a microwave in the rooms and ice machine is only on the first floor
5.0
Hot tub and indoor pool
The exposed moldy wall in my room
8.0
I liked the room lay out and that everything was updated. The location was adequate but all the other hotels near Garland had lesser reviews due to the surroundings.
My bathroom, although the look was nice the glass doors to the shower were cumbersome and I did have some trouble with the toilet flushing. This wasn't a big deal as I was only there for a night.
1.0
Breakfast , a/c worked great.
Beds are as hard as a rock, very uncomfortable! No coffee maker in room
10.0
Loved my stay here. I was here for two nights & it was great!
9.0
Very piece full
Secured
Nothing
9.0
It was very clean and inviting and location was great.
Only thing I could probably say I didn’t like was that their was only one pancake machine. Think it would be better to have 2 self serve machines rather then the one automatic pancake maker.
10.0
Rooms are very spacious, comfortable beds and restrooms very nice.
7.0
It was clean and in a convenient location.
Had problems checking in. Even though I had received confirmation from both Tru and Booking in reference to my stay, there were issues upon arrival. Try said the virtual credit card from Booking had been declined. Both entities had sent confirmation that everything was a go. I even called Tru the evening before to let them know that I would be delayed and not check in until later. The assistant from Tru said he would make sure my room was ready when I got there. It was not. It was a hassle to straighten things out. I am disappointed and confused as to why neither Tru nor Booking sent me any kind of notification that there were problems.
7.0
I love the location of this hotel. The staff is also very friendly. The breakfast in the mornings were decent as well.
The walls and floors are extremely thin. We were up all night due to the sounds of those above us walking (stomping) on the floor all night. You can also CLEARLY hear people talking in the room next to you. The beds are okay comfort wise, but don't expect 5 star hotel quality beds and linen.
9.0
Breakfast was great! The pool/hot tub was awesome
Wish the hot tub had been open later
8.0
The room was clean. The breakfast was ok. The staff was friendly and very helpful.
Kids were allowed to run up and down the halls late at night, playing and yelling. We had to ask for bath products and towels that should have been in the room to begin with.
10.0
The breakfast, free pool table, plus the pool and hot tub. I also loved the outside seating area and would have use the gym because it also looked amazing but our short stay didn’t give me time for the gym! Staff is amazing and rooms are very quiet!
Nothing, everything was amazing
FAQs
How much does this hotel cost compared to others in Richardson?
The average price for a rental in Richardson is $135 per night. This rental is $68 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Tru by Hilton Garland Richardson. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Tru by Hilton Garland Richardson. Enjoy the water!
Is Tru by Hilton Garland Richardson pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Tru by Hilton Garland Richardson?
We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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