Trans World Hotel Columbus

We liked the location and the breakfast , good beds

Helpful staff, we pre booked dinner as we didn’t know what time we would be arriving- and saved money by doing this.

Can’t think of anything!

room

no laundry service

Room was larger than the one we had last year when we stayed, ideal as we have 2 dogs

Receptionist in the morning when i was taking my dogs out for a walk, spoke to me in German, I asked her if she could speak English as I only speak a little German, she told me I should not be in this larger room, the night manager made a mistake the day before for putting us in this room, she also did this to another English couple (my Partner overheard this), when I came back with my dogs the room key would not work, I went down to reception 3 times to have it re-programmed, it did not work, i suspect she may have done this on purpose to annoy me, well it worked. I had to pack my car, take my dogs out of the room (I could not leave them in the room, in case we couldn't get back in) and tie them up outside and then go to breakfast, I was so angry I couldn't eat which was such a shame as all other staff and the breakfast are very good, this one lady ruined my stay and we will not come back, she is a disgrace and should not be in a customer service role.