Hotel Indigo - Frisco, an IHG Hotel
About this hotel
Located in Frisco, this lovely hotel for $89 per night is a fantastic option for your next trip. Set in Frisco, 1.1 km from Ford Center at the Star, Hotel Indigo - Frisco features a fitness centre.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Map of Frisco, TX
Reviews
4.2/5.0
Excellent(370 Reviews)
100% verified reviews
10.0
Location
1.0
Para ser objetiva, a pesar de aborrecer el lugar, tengo que aceptar y comentar que lo único bueno del hotel son las camas, las almohadas y la ubicación.
Cuando llegas te sorprenden pidiéndote un depósito de 50 dólares (no lo señalan en su página previamente), según esto es para cubrir posibles daños, ese depósito me dijeron que lo regresaban máximo 2 días después del check out, pasaron 5 días después del check out y llamé al hotel y con muy mala gana me dijeron que tenía que esperar más tiempo, que no era tan rápido (cuando al principio dijeron máx. 2 días), ahora ya pasó más de una semana y aun no recibo mi depósito de vuelta y nadie me da razón de los sucedido. Por otro lado, no hacen la limpieza de la habitación, la razón de la recepcionista es que es su política derivada por COVID, sin embargo en ningún lado lo comunican, ni en su página, ni al hacer el check in, ni en la habitación hay alguna nota que te indique esto, y bueno al llamar a la recepcionista sorprendida porque no hicieron la limpieza, salí regañada yo que por qué tenía que haber solicitado con anticipación dicho servicio para que me pusieran en lista de espera. He viajado a más de 30 países y mas de 60 ciudades en todo el mundo, y por COVID la higiene es primordial, no logro entender cómo no realizan la limpieza de la habitación por este motivo y ni si quiera hay sana distancia, nadie usa cubrebocas, no hay gel antibacterial en áreas comunes, la verdad no tiene coherencia. Durante mi estancia conocí a 3 recepcionistas diferentes una señora, la que me regañó por no pedir yo la limpieza, un chico al que le pedí si me prestaba unas tijeras ahí mismo (no para llevármelas) para abrir una bolsa y de mala gana me mandó al bar a pedirlas, del bar me regresaron a la recepción que porque ellos no podían hacer eso y bueno se terminaron peleando entre ellos y al final me dieron un cuchillo. La última recepcionista que conocí, le pedí de favor resguardar 2hrs, 2 mochilas pequeñas (de menos de 5 kilos) en lo que íbamos a desayunar y de muy mala gana dijo que no tenía donde ponerlas y tuvimos que rogarle para que accediera. ¡Hotel Indigo la peor experiencia!
9.0
Style
Convenient
6.0
The room was awesome the food was great.
The staffing was short when I arrived for check in it took someone 5 minutes to check me in. She was working in the bar area. The plumbing wasn't the best it took the hot water a long time to get hot and I heard running water all night from the toilet.
7.0
There was a nice pool, gym, and restaurant with good food.
The broken promises that were made. When booking online make sure to call the facility since each facility is different when you check in and the prices are correct.
5.0
I couldn’t enjoy my stay
I didn’t like booking.com customer service. The person that I had on the phone was not helpful at all to the point I had to ask for her supervisor. The supervisor handled it quicker than she did but she was not helping my reservation. I booked my room through booking.com and basically didn’t not end up having a room because hotel indigo does not have the extranet to confirm my reservation. So I lost my room and a great experience because of it. And was also getting married the next day so it was a frustrating process overall. And hotel indigo was totally booked for the weekend so they weren’t able to offer me a room to stay in so I stayed with my sitter who had a room already booked.
8.0
I enjoyed the cleanliness, the location, the comfort, and the decor. The hallways smelled really good and everyone was extremely friendly and helpful. We actually created friendships with staff and guests!
The service during breakfast was okay, not exceptional. The ice machine was broken on the 5th floor. Since there are no refrigerators in the rooms it would’ve been more convenient to have easy access to ice to cool beverages.
10.0
I slept like a Princess. It was very comfortable and the room was huge.
That I did not stay longer
1.0
Great location
Close to the mall
Parks , kid activities and 100 restaurants
A restaurant and bar at hotel
Great food. Felt like a casino vibe
The was a roach in 1 bed
A roach on ceiling
A cricket in restroom
They were sold out couldn't move us to another room. They had a king room available the next day but we had already went to Walmart to.clean the room that Friday night. I had to email management proof of bugs to get 1 free night. The entire stay should of been free. No microwave ot fridges in rooms u have to request before your stay
No free breakfast
6.0
location and the food was good
pool area was lacking with old outdoor furniture, rusted. had a suite but no microwave and had to check in late because room wasn’t clean.
6.0
We love the location and the hotel itself is very nice. The price is reasonable.
We were put in an ADA room assuming that because we are seniors we can't stand up under a shower. The floor in the bathroom kept getting flooded with the over spray of the shower head. It would've been nice to have been given a choice There was never enough coffee condiments to make our coffee in the morning. We asked housekeeping several times to bring up toilet paper because they wouldn't check to see that the rolls had adequate paper. After waiting 30 minutes we called again.. we waited 15 more minutes and called again and asked not so nicely.We were told to come pick it up ourselves! We did like the hotel except for the above inconveniences.
1.0
fire place sitting area and bar
no hot water had to wait on them to turn on boiler
toilet was gulping lol
8.0
location, clean, good quality , friendly staff
pillows
10.0
clean and friendly
10.0
it is with in walking distance of the Comerica Center
nothing
9.0
Everything was good. Bed was fantastic. Furniture was functional and comfortable.
Ran out of hot water one morning. Environmental controls were not intuitive. Took me a while to figure out how to keep the fan from running constantly.
9.0
great service, clean, quiet and very comfortable
10.0
Everything was amazing the location the dinner and the breakfast and also the service!!
No spa bath lol. Feel like that’s the only thing that would make it the absolute best hotel in the Dfw area!
10.0
The cleanliness, the decor, the location, and restaurant/bar downstairs is what I loved about this property.
N/A
10.0
it’s very nice
FAQs
How much does this hotel cost compared to others in Frisco?
The average price for a rental in Frisco is $179 per night. This rental is $90 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Indigo - Frisco, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Indigo - Frisco, an IHG Hotel. Enjoy the water!
Is Hotel Indigo - Frisco, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Indigo - Frisco, an IHG Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.
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