21st Floor Hotel

We stayed for just one night but we loved it very The hotel has a very exspensive look that makes you feel quite well. Great service from Ruth and Anas. Will come again.

We have stayed at this hotel before, so in our first big international trip in two and a half years, we decided to go with the familiar and stay with them again. I’m happy to say the services and facilities have remained consistent and of high quality. The staff, especially Yoel and Anas, were beyond helpful and accommodating when it came to making sure we were comfortable for our stay. The view of the city is breathtaking (we can see the Temple Mount and the gorgeous Jerusalem sunset), and it’s the perfect location in the city center (close to markets, restaurants, bus stops, and tourist attractions while being far above most of the city noises). We love having a kitchen as well; it is well stocked with the basic utensils and is perfect for making meals when you get tired of eating out all the time (I’ve grown quite fond of the induction stove!). And this is probably the first hotel we’ve been in in awhile where we enjoy the beds; they are just the right amount of firmness for us, so no back pain! We even had a late check-in, and it went very smoothly, which was very appreciated after such a long flight. Highly recommend!

We had a 2 floor apartment with fully designed kitchen and very nice two rooms on the 2'nd floor. The rooms where nicely cleaned and set by the time we arrived to Jerusalem. Everything was a short walking distance from the hotel. the staff where kind and helpful. We had a grate time!

This is a really good find in the middle of almost anything you could want as far as the old city and shopping/food. The hotel is on the top floor of a residential building. Make sure you taxi driver is aware of this and sees the picture of the building. We arrived a bit late our flight was delayed. We finally arrived at the hotel around 2am BUT the taxi driver swore there was not hotel in the building so he rode around asking other folks for about 30 more mins. Finally I just said let us out here and we will just go in and see for ourselves. (The price was fixed so it wasnt a stall technique.) When we get upstairs it is 3am. No one is in the office and that is to be expected in a boutique hotel. I used Whatsapp to call the number on the office door. Yoel the manager answered at 3am. There was some issue where booking.com did not have the reservation loaded. Yoel actually cared enough to remotely show me how to get access to a room that he knew was available. The room was larger than I had reserved and they let us stay there for the duration of our trip. The next day we had scheduled an early tour (Elbow Tours....excellent ask for Eli.) Yoel was patient with us did not rush check in until we got back from the full day tour. Then I met Oz. Oz has a great personality. He is right for hospitality. He genuinely cares about your stay and was helpful to let us know where to find whatever we needed. Oz is one of those people you feel like you instantly want to become friends with. We were scheduled to get on a cruise from Ashdod and needed a covid test. Problem being most of Israel was done testings. Yoel, Oz, and a young lady I forgot her name, they all worked soooo hard to help my wife and I find this test. They called, they searched the web. They honestly gave us a couple hours of valuble time. (We still had trouble finding a test.) But eh major thing is that the team at this hotel CARE about you and your stay. Service matters more to me MOST!

The hotel has some small things to repair in the room. Nothing major. You will not beat the views so get over the small things!

The view, good localization, nice staff

The rooms need some renovation, it is quite old and unfortunatatly, not to clean

The staff were friendly and very accommodating

The staff was wonderful, when we had an issue with our room, they changed us right away, without question. Also, our flight wasn't for hours after we checked out and they still assisted and took care of us, even though we'd checked out already. And the place itself was great - a really comfortable, spacious suite with amazing central location.

The staff was amazing. They were extremely helpful and went the extra mile to make sure all my needs were met. the location was great!

The shower is in a jacuzzi tub so I had to carefully get in and out. Also the glass door did not cover the entire tub and water would go on the floor when taking a shower.