Very DIRTY!!!!I like the fact that it was the first time when I want to take pictures for BOOKING.com and to show them a hotel that was recomended as " Very good"!!! It was very DIRTY!!! The receptionist very unfriendly, she was letting us into our room at fix 14.00 ( we were 4 persons in the lobby) and only after we go onceagain to ask for our room!. In room: schimmel, tapet falling over me, carpet older than me ( I am already half century :)), dirty walls, electrical wires comming from the ceiling!! Never ever again!!The mini-bar was ok, the location was very closed to the City Center si you can walk in 10 minutes to the center. You are also very closed to a Mall and you can eat something.

Everything! I will never come into such a dirty hotel, with so unfriendly staff, with armchairs exactly to your door in which guests are speacking exactly into your door so laud that you can not sleep!

The breakfast was nice, the location is very close to a subway station. It is a quiet place to stay for the weekend.

Wi-Fi is working very sporadically outside the lobby, the hot water sometimes takes a lot of time to start flowing.

really well situated, the room had everything we needed. special shout-out to the receptionist lady who helped us whenever we needed assistance and with the jokes and smile. thank you very much will surely come back there again.

The room and the breakfast.

room was clean and offered main equipment - everything according to the description on the site everyday cleaning was included good location, really very close to the metro station well-prepared and relatively cheap breakfast, tasty and fresh, with basic products, fresh juices and very good coffee

The only disadvantage was the bathroom. It didn't have a separate shower cabin, so while I was taking a shower the water was splashing into the floor of the whole bathroom (there were special towels to clean it, but still it was not comfortable)

location, staff, price

rooms are not like on the photos..

Really helpful reception staff, the room was a bit worn & dated but clean & tidy. The breakfast buffet was great, lots of options & freshly prepared. There's a metro station very close by & its a 20min walk into the city centre

I think all of the rooms are smoker friendly & the smell does linger. Its not something i'm use to so i did notice it a lot which was a shame.

very friendly staff. located near Opalchenska metro station and Sofia mall.

Old and a bit creepy looking hotel.

Nice Location near the train station , big room

The breakfast variety was poor and not fresh. The lady in charge of the breakfast wasn't polite at all. She was very rude

The room was big and quiet, the breakfast a little bit weak.

The staff was so rude you can’t imagine, especially the receptionist. There is unpleasant smell from the bath. In the main room the smell was too much, so I feel uncomfortable from the compulsive reminding of sth not so clean. Old furniture, the hotel needs renovation. A lot of money for this quality.

Staff were helpfull Cleaniness Big bed Close to the shopping mall Close to metro station. there is a metro station inside the airport, which is convenient.

Bathrooms, especially showers need renovations At first moment, they did not give me the desluxe room, which is much better than standart room.

The room, breakfast and location are top! The hotel offers very good conditions in relation to the price. It is next to the metro station and its quite comfortable and fast to get to the city center or any other pont within the city.

Very easy to find as it's on a direct metro line from airport.

Breakfast is the same every day with the only variation being the type of fruit and the small breakfast room is not big enough to cater for a full hotel. 3rd day of stay it was obvious a member of staff called in sick as there was only one member of staff in the breakfast room. Tables were not cleared, food was not topped up and basically was a bit of a shambles. Added to that - there was no hot water that same day. We were told hot water would be back on at 11am, - bit late for us so we went out having a cold wash. We arrived back at 5 that evening and there was still not hot water - told it would be back on by 11pm. Asked for manager to contact me but nothing didn't have any contact with anybody in management. Very poor customer service.