Localizacao e instalações. Tudo Perfeito!

Beautiful hotel

Tudo! Hotel, instalações, vista, piscina, funcionarios, comida e quarto! Tudo ne

很美，很有加勒比风情。床品很舒服，服务非常好，风景很美。

办理入住效率可进一步提高。

We did not have breakfast at the hotel.

Just a suggestion: If two guests stay in one room, it would be nice for each to have a soap pill and a soap tray.

El lugar y las instalaciones

Estábamos en una júnior suite justo arriba de un salón de eventos en donde se hizo una fiesta que acabó en la madrugada. Nuestra habitación se remecía con el ruido. Llamamos a las 7pm para reclamar y no hubo reacción. Pésimo que en un hotel de esta categoría hagan fiestas y peor que las habitaciones de 600 dólares la noche estén encima!!! Al menos habría esperado que nos cambiaran de habitación por esa noche.

This property is palatial and full of amenities, right in the middle of Casco Viejo. You can stay a whole weekend exploring the hotel's offerings or walk right out the front door to access some of Panama City's top restaurants and bars that are just steps away.

We stayed two separate nights, divided by an overnight excursion. The first night was wonderful as we received the room we booked, overlooking the pool. But the second night was an absolute disaster. Despite stopping by earlier in the day to access our stored bags, our room wasn't ready until two hours after check-in time. We were only given one drink voucher each to compensate for this delay even though they charge $75 for early check in. Also, despite requesting the same room upon our departure the first night, we weren't even given the same type of room on our second night. We were instead "upgraded" to a room that had no view, though we paid extra for a view. Only after complaining were we moved to a different, somewhat better room, but it was still significantly worse than the room we had paid for. The front desk staff said they would talk to the manager to find a resolution, but then took no action. They had the gall to ask how our stay was upon check out and then simply shrugged their shoulders when we told them we weren't satisfied. There are much better, less overpriced properties to stay in Casco than this one.

Everything but you need to have the beach…. With sand…

Pool is too small