Fabulous hotel with friendly service from doorman, room service and frontdesk. Everytime we come back, we feel warmly welcomed. Concierge service is prompt and attentive. They are top-notch. We are happy with stay.

Food at room service was mediocre.

Staff, Room, SPA

Location. Very busy street and lots of cars "racing" their engines on both Friday and Saturday evening/night plus a lot of people out smoking and partying outside Cibu. Impossible to sleep facing the street. Add insult to injury Hotel management decided to mend the pipes from 10 PM to 2 AM Sunday to Monday - mending pipes is noisy, regardless of which room you are staying at and no, it was not an acute reason, it was planned maintenance... Fun fact. I was credited 75 CAD for this, 75 CAD! Booked the Four Seasons. First class service, second rate location and management.

The hotel experience was delightful, from the doormen to turn down service (complete with ice!),to the concierge,Ronaldo . Meals at ONE, were all outstanding. The whole neighborhood was lovely with many boutiques and restaurants. Transit & museums nearby. Our first Toronto visit, but not the last.

Room safe didn’t work. It wasn’t an issue though, we didn’t bring the Crown Jewels. Construction noise in the early morning, but we had been duly forewarned of this issue.

Low level rooms that are street facing can be noisy at night

Service was excellent

Found it a little loud from the street noise

Best hotel I've ever been to.

Nothing.

It’all good.Housekeeping is the best!

unnecessary

Ticks every box for a city centre hotel. Room, staff, amenities all first class