Staff and service Spa Location

The AC in the room is quite noisy No great view

nothing

Forget about luxury. It was not even a standard 5-star hotel. I felt like I had just booked a room at a 3-star hotel. *It was a last-minute booking. I arrived at 4:30, and the room was not ready till 6 o’clock!!!!!! I paid more than $900 for a night, but… *Bad smell in the room. *Hair drier without any nozzle attachment. *Heating could be set to max 24, not more. *No view from my room. view to other rooms!!! *Hair on the bed and floor. *iPad in the room didn’t work.

Breakfast wasn’t included .. there was not a big selection to choose from.

The staff, particularly the valet staff, were wonderful. Kind and very welcoming.

The hotel is beautiful

The front desk was not accommodating at all. I was travelling with my fiancé, and the booking was in his name and they tried to deny our stay due to the fact that I had my id with me in my purse and his was with the bell boy. Just made this extra complicated. Then the bell boy came so we could grab the id, and left our bags on the ground in the lobby, which I found super unprofessional. Obviously we then moved our own luggage to our room after we checked in. When we were leaving we went to the front desk to as them to hold our luggage, again the gave us a headache and said we had to bring it ourselves outside to the bell boy, meanwhile there was luggages ar the front desk and off to the side, which I found strange again. They couldn’t book us a single reservation, not even for the cafe downstairs for breakfast the next day. At first told us we could get late check out then called to say “sorry we actually have another guest coming in so you’ll need to leave exactly at 12”. I’ve stayed at many hotels for the same price or even cheaper and have been treated better. Maybe at this location you need to build a profile, but we have one at the hotel down the street and we will definitely be choosing to stay there moving forward. Very dissatisfied/ disappointed

the room was comfortable enough for 4 people

The staff at the Four Season goes above and beyond to ensure you have an amazing stay.

it was very clean, and the Yorkville suite was beautiful with a lovely view

I loved the bath and location!