Everything is perfect, the historical charming and classy environment, the staff, the food, the beds are amazing, the pool…

Courtyards

The property was gorgeous, clean, the staff was very friendly, and the food was delicious.

The Royal Palm Hotel is a charming old style residence that sits in the back drop of Camel Back mountain. The staff were wonderful and friendly. Barbara who showed us to our room was lovely pointing out all the hotel features. And Jesse who served out breakfast on both days couldn’t have been more helpful – I’m sure he’ll go far.

Firstly as a wheelchair accessible room we were very pleased with having a 1st floor room that looked across the pool over to the mountain. As an early riser I was very much looking forward to a coffee watching the sun rise listening to the birds. Unfortunately this was not to be as three leaf blowers commenced every morning around 5.30am. This was an unpleasant morning alarm and ruined the opportunity for a quiet coffee. Then there is the case of use been bitten. After our first night we both woke to little red welts on us. My wife insisted that these were mosquito bites – I wasn’t so sure. After the second night we woke with even more bite marks and we were both scratching the itches which of course made them worse. After arriving home my wife went to the pharmacy to get some antihistamine and cream. At this point she was told they were bed bug bites. One recognisable pointer is that they have slightly brown centres and tend to track in a line which is unlike mosquito bites. To say we were not pleased is an understatement. We arrived at the Royal Palm Hotel and at no point did anyone mention a charge for parking. Not the actual valet, the reception guys when checking in and I don’t remember booking.com mentioning this either. So to be hit with a $38/night parking charge was a complete surprise. Then we had the State Occupancy Tax of 7.27% which as a tourist you quickly get used to. But it was strange to then get the City Occupancy Tax of 5.3% which we hadn’t been charged elsewhere in Phoenix. Then there was the Resort Fee which was a flat rate of $35/day. Then there was the Resort Fee State Occupancy Tax of 7.27% and then on top of this was the Resort Fee City Occupancy Tax of 5.3%. Then just in case that wasn’t enough there was the Misc Sales Tax again a flat rate of $3.27. So overall from an initial charge per night of $391 we ended up with extra charges of £129.82 per night.

The history wall.

The air conditioning in the room did not work at all. It was hot the entire night. The back door to our patio had a large gap and we woke up with multiple misquotes in our room + bites.

location, history, small resort

pool was small, limited seating

grounds are beautiful. food is excellently

music is salsa. it doesn’t fit with the hotel, restaurant or grounds

The property itself is wonderful, I loved many private areas that guests can hangout at, the cigar room was cozy and nice to spend time at.

I expected the better quality of the rooms. Our room had one chair and one armchair for 2 people. It wasn't furnished according to the expectation. Bed was comfortable. Fridge is full of alcohol and I rather have room for a yogurt or anything that I need to keep there. There was only coffee and not tea bags.