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Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
1 / 10
Terrible experience with property & the host (Booking.com helped contact the host but never answer!)
Except for the location, our family's experience with this property was extremely disappointing.
Overall, this experience fell well below acceptable standards and raises serious concerns about whether the property should have been available for booking in its condition. The situation significantly disrupted our family holiday, and we are extremely dissatisfied with both the accommodation and the lack of support provided.
1. Property not ready for check-in
Our agreed check-in time was 4:00 pm on 8 April, but when we arrived at 4:15 pm, the cleaner had only just started and was unaware of our arrival. The apartment was extremely dirty, with rubbish, dust, and debris throughout. We had to wait nearly two hours while three cleaners worked, then spend a further two hours cleaning ourselves before the apartment was suitable for sleeping.
2. Undisclosed construction work and health & safety concerns
The building was undergoing active construction throughout our stay, generating significant dust that repeatedly entered the apartment. Several family members developed a cough, and my daughter fell on the stairway because of the protective covering placed on the stairs for the construction work. None of this was disclosed before our arrival. Had we been informed, we would have cancelled the booking and stayed elsewhere.
3. Ongoing disturbance
Construction work started early every morning, forcing us to leave the apartment due to excessive noise and dust. When we returned each afternoon, the apartment was again covered in fine dust, requiring further cleaning before it could be used.
4. Accommodation not fit for purpose
Despite paying €520.34, we were unable to use the accommodation as intended. We spent much of each day away from the property and repeatedly cleaned the apartment simply to make it suitable for sleeping.
5. No customer support
We repeatedly contacted the host requesting urgent assistance, an investigation, and a refund because the accommodation was clearly not as described. Unfortunately, the host never responded to any of our messages.
4 / 10
The area was good near tourists attractions but the apartment at 5th floor without lift with my family that is horrible
The property is not to bad with 3 bedrooms with kitchen, inside was good.
It’s at the 5th floor without lift no body like that and the view for the 2 bedrooms was very bad
3 / 10
God position, not worth of money and require lots of Physical Exercise
Location of the apartment is downtown and this is the only plus of this property. I would advise travelers to read clearly before renting it, as there are many tricks afterwards!!!
1. Key collection station is far away from the flat. So we came from the airport, needed to go across the city tp pickup the keys and only afterwards to go to the apartment. There was no one to meet us at the property. 2. In reality property is on the 6th not on the 5th floor. You need to climb 100 + steps to reach to the top. 3. Deposit. You will be charged deposit for using the flat. I am traveling with Booking all over the world for man y years, and I have never been charged deposit for my stay. It was half of the rent, so prepare yourself with some extra money to be hold by the agency and to get them back only 1 to 3 days after your departure. 4. Deposit is hold to keep the kitchen clean. Agency require from guests to keep the kitchen clean, and not providing a drop of dishwashing liquid!!!! Also, there was no soap in the bathroom!!! And for 6 days for 5 persons, only 2 toilet rolls lol. We are not asking for anything special, basics, soap to wash hands upon arrival in the flat, and if deposit hold for making the kitchen clean, at least provide to guests dish washing liquid, which would be also required even without deposit. 5. We were 5 persons (under point 5). And we had barely space for all 5 of us there. For sure place cannot accommodate 7 persons. Not only that there is not enough space for sleeping, but water boiler is not enough to provide enough hot water. It seams big, yet assume it require to be cleaned from limestones, as really there was not enough water for shower for us.
6. Even you process all registration over booking, get ready for long additional registration on the webpage of the agency, including sharing private data with them. And you cannot process checkin prior to register all guests on your own!!!7.We have contacted the property to check on the type of coffee machine, if it is same as provided on the photos. Agency representative answered us in Portuguese (even we wrote in English) advising us to arrive first and to check it alone!!!
1 / 10
Very low standard of accommodation, to be avoided if you want a comfortable, stress free holiday
The only positive thing about this accommodation is the city centre location.
The apartment is in an old building up 5 flights of stairs and has no lift. We arrived there and tried to ring the agency to find out how to access the property. Despite repeated calls the phone was not answered whilst we stood in the heat outside for an hour. We eventually had to walk around trying to find the office of the agency. NOT A GOOD START!
The apartment has a lot of maintenance issues as follows.|:-
1.The shutter in the main bedroom only closed halfway so I had to use cushions to block the bright sunlight early in the morning.
2. The shower head does not fit properly onto the holder on the wall because it is so heavy and fell onto my child during shower.
3. The bathroom tap is not attached to the sink but is dangling of a pipe hose.
4. The wicker chair in one of the bedrooms which was used by a child was so decayed that it collapsed to the floor as soon as my daughter (not weighing more than 45kg) sat on it ; like a scene from Goldilocks and the 3 bears!
5. The towel rail in the bathroom is not securely attached to the wall and fell on my head as it is high up on the wall.
As if this was not enough, no effort had been made to do basic cleaning. The floors were dirty and dusty. Some of the bath towels had black marks on them.
The hot water is provided by tank which was only enough for 2 people to shower before water ran out. Not suitable as a accommodation is listed as accommodating 6 people and we are a family of 5.
No spare bin bags left in the apartment and no information on when rubbish is collected.
The city centre location is the only positive for this terrible accommodation.
posizione perfetta per tutto!! nella traversa successiva inoltre, c'è un ristorante rinomato con cibo eccellente. Market non facili da trovare ma ci sono. 5 piano senza ascensore in palazzo vecchio. Aiuta a mantenersi in forma! Camere grandi e comode, calde. VISTA ECCEZIONALE!!!!! C'è tutto il necessario per pulire, anche se nascosti in un armadio della camera più grande :) . Lavatrice e Lavastoviglie non l'abbiamo utilizzati ma sono apprezzati. Davvero un bell'appartamento.
Stanno facendo i lavori di ristrutturazione nelle scale e l'appartamento era completamente coperto OVUNQUE di polvere bianca. Ci siamo adattati ma non è stato facile. Se non fosse per questo, l'appartamento era in ogni caso stato pulito bene in precedenza, si vedeva.
Cuscini dei letti comodissimi. Ci sono anche coperte aggiuntive se di notte qualcuno ha freddo, ma c'è riscaldamento manuale molto comodo. Asciugamani a volontà e puliti
Non c'è il sapone per le mani e nemmeno un bagnoschiuma per lavarsi :)
10 / 10Outstanding·May 2025
Apartamento espaçoso, bonito, limpo e muito prático. O ar condicionado nos quartos salva nos dias mais quentes. O Wi-Fi era ótimo.
8 / 10Excellent·Apr 2023
A beautiful apartment would deserve at least a little ongoing maintenance. For example, a faulty seal at the shower, loose handles at the dishes. Simply improving comfort at minimal cost. It should also be noted that the apartment is located on the sixth floor without an elevator. It would certainly make it easier for us seniors to choose accommodation. And two balls of toilet paper for 6 days for 6 people was also not much. Otherwise, we were satisfied with the accommodation.
6 / 10Average·Jul 2023
The location of this property is excellent within walking distance of all the major sites. It was good to have three bedrooms and air conditioning.
It would have been nice to know how many flights of stairs there were to climb before we arrived. The collection of the keys process took us a long way out of our way and added to the journey. We could have done with basics like tea towel, soap and other essentials.
Parking is not specified as an available amenity at Downtown Experience by Homing. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Downtown Experience by Homing pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Downtown Experience by Homing?
We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Map of Lisbon
Ratings and reviews
3.4 / 10
(32 Ratings)
100% verified reviews
7 / 10Good·Mar 2026
posizione perfetta per tutto!! nella traversa successiva inoltre, c'è un ristorante rinomato con cibo eccellente. Market non facili da trovare ma ci sono. 5 piano senza ascensore in palazzo vecchio. Aiuta a mantenersi in forma! Camere grandi e comode, calde. VISTA ECCEZIONALE!!!!! C'è tutto il necessario per pulire, anche se nascosti in un armadio della camera più grande :) . Lavatrice e Lavastoviglie non l'abbiamo utilizzati ma sono apprezzati. Davvero un bell'appartamento.
Stanno facendo i lavori di ristrutturazione nelle scale e l'appartamento era completamente coperto OVUNQUE di polvere bianca. Ci siamo adattati ma non è stato facile. Se non fosse per questo, l'appartamento era in ogni caso stato pulito bene in precedenza, si vedeva.
Cuscini dei letti comodissimi. Ci sono anche coperte aggiuntive se di notte qualcuno ha freddo, ma c'è riscaldamento manuale molto comodo. Asciugamani a volontà e puliti
Non c'è il sapone per le mani e nemmeno un bagnoschiuma per lavarsi :)
10 / 10Outstanding·May 2025
Apartamento espaçoso, bonito, limpo e muito prático. O ar condicionado nos quartos salva nos dias mais quentes. O Wi-Fi era ótimo.
8 / 10Excellent·Apr 2023
A beautiful apartment would deserve at least a little ongoing maintenance. For example, a faulty seal at the shower, loose handles at the dishes. Simply improving comfort at minimal cost. It should also be noted that the apartment is located on the sixth floor without an elevator. It would certainly make it easier for us seniors to choose accommodation. And two balls of toilet paper for 6 days for 6 people was also not much. Otherwise, we were satisfied with the accommodation.
6 / 10Average·Jul 2023
The location of this property is excellent within walking distance of all the major sites. It was good to have three bedrooms and air conditioning.
It would have been nice to know how many flights of stairs there were to climb before we arrived. The collection of the keys process took us a long way out of our way and added to the journey. We could have done with basics like tea towel, soap and other essentials.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Map of Lisbon
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Downtown Experience by Homing. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Downtown Experience by Homing pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Downtown Experience by Homing?
We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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