Registration was easy. Maintenance did have to be called but were quick to take care of our minor issue. Room was clean. Bed was extremely comfortable. So many surrounding casino and so much to do. We will definitely be coming back.

We originally got a room street side, great view but noisy! Hotel was very nice to move our room, but. It was not a bisy week in Vegas. Hotel also has a weird smell. I understand pumping in air freshener, but this one mised that mark.

We were originally given a different room than what we paid for with no strip view. The room was dirty and dusty not to mention they did not change the sheets when we arrived because the pillow cases smelled like cheap mens cologne. The sheets had fresh blood stains on them. I had to tell house keeping to change them.

I’ve visited Vegas about twice a year for the past decade and I generally stay at different hotels to diversify my travel experience. By far, this was my worst hotel experience in Vegas. The room itself was clearly well traveled, run down and desperately in need of an update. You pay a “resort fee” of over $50/day, which is supposed to include such amenities as unlimited local calls, which, in the age of cell phones is not much of a benefit; however, it came into play here because we attempted to call down to the front desk to report an issue with the television and couldn’t because the phone didn’t work. Moreover, the issue was that we couldn’t cast to the television from our phone and after having a technician come up to our room and subsequently being put through on a call with the company that provides the internet service, it was discovered that our internet was not working. This problem was reported on a Tuesday and by out checkout on Friday, it had still not been fixed. Then add to that that you must go next door to the Flamingo for ride share, then what exactly are you getting for this $50/day resort fee? On a positive note, however, our room did afford us a view of the fountains of the Bellagio. The only recommendation that I can provide for the Cromwell is based on its location center strip and the ease of getting in and out of it, ideally out.

Check in staff was not pleasant. Room has some wear and tear. Not many restaurants and amenities. Beers are $10.99😠 Hotel staff looked bothered. Had to walk across the street for Uber PU. Would not pay full price for hotel stay, I would rather pay more for more.

Service is bad. No coffee in the room Only kurig buy 3 pods for $22.

Excellent location

Rooms are the best on the strip, however, you won’t get much sleep due to the extremely heavy doors that slam starting at 5am due to housekeeping. You’d think a billion dollar boutique hotel could figure this out….

Online check-in was offered but not available at this property so waited over 30 min to check in. Positives: great shower and white noise generator. Negatives: room was dark with not near enough light. Had to use the light on my cell phone to set the thermostat. Only room with enough light was the bathroom. Decor was stark and not elegant. Nothing on the main floor but casinos. No decor except castle dungeon themes. Limited diner options. Mostly went to other properties to dine.

On the strip with the perfect bed.

The beds were great. Best I’ve had at a hotel in a while. For the money, I’d stay elsewhere next time.

We have stayed here before 4 years ago. We had a great experience then but this time several issues. Room i reserved wasn't available but was the next day. Hotel is showing its age. Room was semi clean. Very loud all night. Had to walk to flamingos to catch cabs.

Poor housekeeping, sometimes room not cleaned before 15.00, or not cleaned at all.

Check in was a breeze and the agent was super friendly. Unfortunately when we got to our room we discosrved it was already in use by someone else. The same front desk agent was feiendky and helpful to get into another room, but when we got there when discovered the electronic lock needed a new battery and wouldn’t disengage the lock. 4 calls to the front desk, being told maintenance “is right there” and a 25 minute wait in the hallway- we finally got into the room.

Rooms were very humid and musty with no option for fresh air. They need updating badly. Would be nice to have optional increased lighting in the room, very dark.

Super-stylish in an excellent location. This hotel is quieter than most, has distinctive design elements throughout, and the sexiest rooms of any hotel we've tried on the Strip. Highly recommended!

The rooms were nice but the bathrooms need some work. Our hot water tap wasn’t working so the repair man came quickly, but it took about an hour of our time sitting in the room waiting for it to be fixed. The bathrooms have some mold along the bottoms of the wall by the shower and on the shower ceiling.

One day no one came to clean my room. Got back from a long day of meeting to messing room.

Very nice staff

Hotel is definitely in need of an upgrade. Room felt old and SUPER dark. Staff at the takeout cafe moved at the pace of snails; they were nice enough but clueless as to what items they had (or didn't have) in stock. Painful to watch them work.

Never stay here

Very good

Let's me start by sharing that I'm reviewing the hotel vs. the casino and amenities attached to the hotel. The check in was amazing. The staff was really helpful and informative about all things Vegas. The casino floor, lounges, restaurants and clubs in this hotel complex are very well cared for. The location is really great too since I feel you're right in the middle of all the action and there's a bridge from the Cromwell to cross to the other side seamlessly which if you know Vegas, is key. This is my fourth time in Vegas, I've stayed at Aria, Bellagio, and Palazzo and this hotel room doesn't even come close to the quality in any of them. No bougie feel at all! My 2 star review is for the room. The room had a horrible musty smell, the pillow cases had an oily smell and the bathroom ceiling was covered in mould. When we first arrived the ice bucket was full of water and there was a wet cloth by the sink. Made me feel like our room wasn't even cleaned. We tried to change our room but there was nothing else available and of course if we left we'd not have got our money back which doesn't seem fair given the condition of the room. We stayed on the 7th floor. We travelled with friends that stayed on the 6th floor and it wasn't much better in their room. Needless to say, we will not be going back.

The cleanest hotel I have been in on the Las Vegas Strip!!! The shower is amazing!!!

Somewhat dated

Unexpectedly delightful! I was too early to check in..my room was not ready..yet the clerk checked me in with a very comparable room. I was so tired, it was very good to be given a room so promptly.

Attempting to check-in, the lobby staff took my information then walked away multiple times to help other guests without explanation. Then, after fully servicing two other guests, they explained that the room we reserved was not available (2 double beds) and ended up with a King bed because all the rooms were booked up… I specifically booked a Double room on 16 October 2022, which is more than a year ago (20 October 2023). Although somewhat apologetic, initially, there was minimal effort to make up for the hotel’s mistake. “We only have a King tonight, but we can move you tomorrow to two doubles” with little consideration of how disruptive a room change is on a two-night trip. I was upset and bitter. I booked this room more than a year ago. It’s almost 2am. Every time they walked away to help someone else without explaining felt, personally, disrespectful. After coming back, they said the best they could do is remove one night of hotel resort fees. Although I still felt bitter, I tried to loosen up and agreed. “Just don’t unpack too much and you can drop your bags here in the morning.” Mm. Kindness led to increasing my bitterness. My friend and arrived to our bed by 2:30am. Lo and behold, there is no bathroom door… King rooms, I guess couples take showers together.., but do they defecate in front of each other too? Well, my friend and I will be… Our new room had a bathroom door, which was a huge improvement from having to defecate with an audience

The boutique style excellent, but the noise from the club along with hardwood floors makes it complex to get any sleep

Was ok. Room was dark. Can see thru the mirror to the shower. Very uncomfortable. No privacy.

Very nice place and great location, but the rooftop pool was not open during the week. This was probably the only negative , but a big one!

On a previous visit to Vegas we spent a lot of time gambling in the Cromwell Casino so we thought it would be great to stay here this time. What a disappointment. First off it was filthy dirty and very outdated. The floors, walls and bathroom were very dirty, there was mold on the shower floor and walls, mold on the ceiling. We have pictures but I don't see any way to post them here. The bed was old and lumpy. On Friday night we were gambling late and got back to our room at around 1:30 am to be greeted with loud pounding bass music from the night club that was all the way down in the basement. We were on the 5th floor and it still sounded like it right outside our window. When we complained, they offered to move us to a different room. At 2:30 am we were not packing up and moving to a different room. The music continued until 4:00am. I know this is Vegas, but you would think with the prices we paid for this room, we could enjoy the quiet in our room. The next day some of the other guests said it was just as bad in their room on the 8th floor. The same thing happened on Saturday night as well. The day manager did comp the resort fees and some food, but really this didn't make up for the lost sleep. The Casino itself was great until the last night. All the dealers had been great until the last one who was extremely rude to the point that the whole table cashed out and left. We would never stay at the Cromwell again!!!!! Read the reviews before booking!!!

Rooms are dark and dated. Not a great place for work travel as the rooms do not have sufficient lighting or work space. Bathrooms and rooms are dar, dated and worn but clean.