Beautiful property with great views to the city, comfortable room and amenities, excellent breakfast spread, loved the uniqueness of the funicular to the hotel, highly recommend! A very good customer service, staffs are very helpful. Convenient location.

One of best hotels I’ve stayed at Excellent location Heavenly Thankyou sooo much

The location is great. It's not central old town, so navigating to the hotel is easier, and there was on-site parking. Also, being outside the central part of the city makes it quieter, and the views are spectacular. The funicular makes heading down to the city very easy. The staff made us feel welcome and helped us celebrate our daughter's birthday at the restaurant. The bar staff were very fun to talk with!

Nothing we didn't like. Not all rooms were air conditioned, but on hot days, once the sun went down, open windows worked well enough.

History, over looking the city and lake

Very hot at night but appreciate the explanation as to why there is no air conditioning.

Beautiful property, with a seamless integration of modern updates and old world sophistication.

Loved this hotel ,amazing place , views from our room were incredible, so breathtaking 😍 Unbeatable view overucerne from the balcony of our room , had a beautiful stay here.

Nothing

Very stylish and comfortable with amazing lake city view

If swimming pool and wellness will be great

Exceptional view over Lucerne and lake/mountains in the distance. View from reasonably comfortable room somewhat restricted-best from the bath!. Was room 47 (in the eaves) really a superior room as booked? The location was great but walk through rather grubby part of town to get there. Reception staff friendly and helpful, but most questions could have been avoided with a minimum of literature available.

The restaurant staff were inefficient (beer requested 3x never arrived) rude on one occasion when breakfast coffee never arrived. Daft system where a request for a pot of coffee instead of individual cups was rejected. No indication that eggs other than boiled were available. Virtually no information available-was there wifi? A notice by the parking meter explaining that parking for hotel guests could be settled via the hotel would have relieved considerable anxiety

absolutely beautiful! an old castle turned into a hotel , so charming and nicely done , you feel you are transported back in time but have all the luxuries of modern life ! excellent service from staff specially breakfast crew that provided five star service and accommodated any request we had ( gluten free and extra hot coffee to our liking) loved the tourist travel pass given to us as well !

nothing to fault ! only maybe the description said garden / forest view but we had car park view and forest view!

Beautifully restored hotel in a fantastic position with views over the lake and town. Restaurant was exceptional, both in design and food. Staff could not do enough to help.

The restaurant was expensive.

breathtaking view of Lucerne complementary breakfast

the cleaning lady came 4 times and bothered us, even though we had requested late checkout for our honeymoon

Nice weekend getaway

We stayed at the lake view junior suite, overall it is a nice room which needs to be renovated, but it is misleading to say that this room has a lake view. Better call it a side lake view, even for that the guests need to make an effort to see the lake. There is also on top a resort fee, you have to pay during the check out and we couldn’t understand what this is for. There is absolutely no resort facility at the hotel

everything!

The location is amazing, we knew it already, which is why we came back!

Extremely bad organized inside the restaurant, they almost threw us out of the bar and communication between us and them, those situations never happened in the past.

Feeling Home in an luxurious palace and the amazing scenery

Paying Parking

Everything.

Nothing

Walking distance to all attractions & Bus straight to door if you don’t want to walk.

Not a thing