Availability of all the facilities that are required for family with kids

Just there should be option for cleaning services with charges. It’s essential for a family with kids

Lovely outdoor private terrace with table and chairs, great location near many restaurants, pubs, cafes, shops and Tube stations. Wonderful pub, french restaurant, coffee cafe, and convenience store on same street of apartment. Very walkable area to nearby Marylebone and Soho. Queen sized bed is very comfortable. Kitchen and bathroom very clean. We picked up the keys at one location and then we were provided with a paid Uber ride to the apartment. An air conditioner unit was provided in the bedroom.

Sofa bed in living room was a little hard. When sofa bed is open, there is no room to sit in living room at the dining table or to watch TV. Was trying to avoid stairs thus wanted that elevator, yet we found we had to walk up one flight from the 5th to 6th floor.

Easy, the properties representative was there quickly

Nothing.

Everything. It’s an absolutely disgusting, filthy and unkempt apartment. View the pictures. The carpet is dirty, dilapidated, the walls dingy. Extremely poorly maintained, and not clean. My kids and wife got sick with allergies and cough and I was forced to get another accommodation and pay for both.

The location. It's near from Oxford Street and the Hyde park

The building, furniture, and flooring are very old.

Perfect location

Elevator was our of service and we were not made aware. We had plenty of heavy luggages with us. Lights in the bathroom kept tripping .

it was very hot. I think the place need air conditioner.

SCAM ALERT!! Staff didn’t allow us to check in said 11pm was too late even tho listings states 24/7 checkin. They also asked for £500 deposit but listing doesn’t state this. SCAMMERS!

SCAM ALERT!! Staff didn’t allow us to check in said 11pm was too late even tho listings states 24/7 checkin. They also asked for £500 deposit but listing doesn’t state this. SCAMMERS!

The location

The lift isn’t working you’ll have to walk up stairs till the sixth floor for the apartment

Location

No reception which was not clear. Not responding to the phone number at booking site

The location, safety and cleanliness.

Property wasn’t ready upon arrival, air conditioning units were not working, elevator was down and the WIFI connection was weak. We stayed in the 5th floor apartment so it was not convenient to take the stairs with heavy luggage/bags every time.

Location and layout was nice.

Needs some floor repair

There is no breakfast

The elevator was out of order, and it was not reported to us before booking, and it was not mentioned on the site that it had been out of order for a long time

roomy, location, facilitiea

elevator was broken, and clumbing with suitcases to 4th floor with no help is not fun

Property is very good and nice location

Location is great. Walking distance to many London attractions that we wanted to see. Kitchen has everything for cooking if you prefer to eat at home.

The Apartment would benefit from some refreshment.

very nice property, would recommend , Jeremiah was very helpful

WIFI is poor and intermittent. Humidity Stains on the bedroom ceiling

Location

We are a family with child who booked Deluxe Apartment with terrace and balcony. Upon arrival we were told that it is impossible to get the apartment we have booked, that we must accept downgrade to another apartment which is not Deluxe. Not a smallest compensation nor apologize was offered. Just a remark that the company is experiencing shortage of apartments and we must be thankful to have a place to stay. When we arrived to a new address, we found that apartment is extremely dirty. Manager asked as to stay somewhere for a few hours to wait for apartment to be cleaned. As a result, we get into the apartment late in the afternoon and in one room only. Cleaning ladies were still working in living room and kitchen. Apartment is extremely run down. Dirty furniture. Fridge full of ice, shelves broken. We found a lot of Health & Safety issues which makes this place unsafe for a family with a child - bare electrical wires hanging. Loose mirror in the lobby. Apartment is extremely hot. All heat regulators are broken. To have ambient temperature more or less normal, we covered radiators with blankets as well as opened te windows. Damaged electrical socket in the wall. On the day of our departure, a lady came one hour before our departure time asking - Are You leaving soon? So rude! Nobody cared that our check in was delayed for a few hours. Overall, we were extremely disappointed. Worst place we ever stayed.

Location was good Big apartment

Window broken in one room so couldnt open it for fresh air as it was hot in flat Tv wouldnt connect to internet at all tried 5 times Doors dont shut properly No lock on bathroom door and door dont stay shut No parking Terrible Signal No balcony as stated

great location behind Claridges - spacious apartment

the main electric fuse kept going off - second bedroom had switches taped over so clearly electric problems in the apartment that need fixing - Claridges builders woke me up at 8am - apartment too hot and couldn’t work out how to open windows - cupboard doors lob sided and toilet seat wonky

A great apartment with everything you need. lovely staff.

no hot water in the morning for a shower 😡

Location and comfortable

The flat was not ready in the check in time.There was not a free cleaning service,nor change in the towels.Not enough bathroom amenities for four people for 5 days.Half of the flat was without heating.All communication with the people in charge was through what’s up,we never saw anyone else,besides the cleaning lady in the first and last day.