Centralissimo, accogliente personale gentilissimo pulito buona colazione.

La stanza un po’ piccolina per 3 persone.

Location was amazing

Breakast was ok not loads of choice and not great quality for the price, coffee not great too

Nothing

Everything. Over priced. Below average room. Dirty. Can’t even paint the walls

Room was very spacious and the staff were very nice.

Breakfast was always the same, we stayed for 4 nights and we got fed up of the bacon sausages and scrambled eggs, they could at least put some ham and cheese so you can opt for a light toast or change the eggs from scrambled to boiled or fried somedays. Plates mugs and cutlery where not cleaned properly, had to change the mug and the knife on 2 occasions.

I didn't have the breakfast in the end as I needed to leave earlier than I would eat :)

The location of the hotel is good, close to tourist attractions. Breakfast provided is decent.

Housekeeping was busy and didn’t attend to our room during our 3 day stay. Ran out of some amenities like toilet paper on our last day. Would be good to provide room slippers especially during winter.

Breakfast was good, location not far from the Royal Mile

Room is way too dark, no true laundry service option. Door access card was very problematic.

All of it everything was better than expected, staff were very friendly and helpful would happily recommend holiday hotels.

Location. Was very Central and within waking distance to all major point of interests, room is decent and clean. Breakfast spread is also pretty good.

The location is excellent. Extremely convenient to most tourist locations in the city. You can walk to the castle, to Holyrood, or to Grassmarket. This also means there are excellent restaurants nearby.

We chose this property specifically because it said there was parking available, but the parking arrangement is actually a separately-owned garage, which is two blocks away, across a relatively busy intersection. While you can get a discount if you are staying at the hotel, the parking is not free. There is a loading area in front of the hotel, but it is usually taken up by the hotel van, and the side street nearby prohibits parking next to the hotel. All of this would have been really helpful to know before I arrived.

location and the room was new and very clean.

the bedside lamp was useless

Good breakfast

Not much

The location is wonderful. Right on the Royal Mile.

I liked it all.

Staff was very friendly and helpful. Location of the hotel is quite good. It is just 2 minutes walking distance to Royal mile. Breakfast was so so.

The air conditioner of the room wasn't working properly. The room was cold and can not make it hotter with AC. Probably before us a guest with a dog stayed at the room. And house keeping didn't clean the room well. Every where on the carpet and on the couch there were dog hair. The room was not clean enough.

Right on royal mile

Staff were a bit careless and assigned my bags to someone else.

Went down early asked for bacon and sausage. Sausage over done, bacon underdone

I wanted near Princesse Street, but it was so far away as I am disabled I had to pay for taxis every time I wanted to go to that area

not bad location but not on the mile! walking distance to town and tourist sites

harder to get to waverley station with bags than expected.

1. Well known hotel brand and service standard 2. Daily room cleaning, comfortable bedding 3. Good location, close to Royal Mile 4. Daily complimentary breakfast

Overall facilities In good shape. It’s elevator was very slow and seemed difficult to make a decision up or down.

Location- very close to the Royal Mile, shops/restaurants

Way too expensive for a tiny room. This hotel also charges to store bags. If you’re paying almost £500 a night, you’d think they could extend courtesy storage.

Location, friendly staff, nearby parking

Elevator was not working, extra (couch) bed was not comfortable, no parking on facility.

location was good

lack of response from staff with broken AC and not enough towels in room.

Location, friendly staff, breakfast. Warm room with good supply of hot water.

Lack of a main light, mattress was poor for us. Don’t like interconnecting doors.

Breakfast was very good had plenty of choice cereals, hot food etc. The room was adequate very clean. Good location easy walk to station and Royal mile

great location just off Royal mile but still quiet in the nights.

was just unlucky to have screaming children next door but I got to change quickly to another room, so staff were super! just next time: dont put children in a room that has a door between them and other guests.. Also breakfast buffee could include more , like for ex boiled eggs, fried mushrooms and tomatoes , cucumber

Location, staff

There can be complimentary water in the rooms