Location was good.

A bit expensive considering that breakfast wasn’t included.

Good location

No coffee working, TV in room faulty, a number of facilities not working, shabby looking

Location

Tired needs a makeover

Lovely location and facilities

Room didn’t look like it had been advertised and wasn’t cleaned properly! Also bathrooms in changing room had mould on the handles..

Sa situation géographique

Pas d’ascenseur pour les valises ni d’aide pour descendre 2 étages. Lit peu confortable.

Staff were helpful and honest

Very run down, paint peeling from walls and windows, damaged fittings and furniture in room. Internet never worked even though the staff tried numerous times to get it to work. Black stains in shower, toilet flush hanging off. Generally very run down.

We had ants in our room and our room and the overnight stay was very uncomfortable as we must have had some crawling in my bed. I had bite marks on my stomach

Very dirty, not the standard expected from a Hilton! Ants in room and bed.

Hot tub, sauna, indoor pool and the lobby

Breakfast could have been better.

Location, cleanliness, food quality and they provide free charging for EVs

Room walls are not soundproof and we could hear throughout other rooms

the room was comfortable and clean; the rear of the hotel had a nice outlook

swimming pool and leisure area are very tired looking due to lack of maintenance eg paintwork is peeling; facilities are shared with the public and therefore quite crowded: breakfast area was dark and dingy, again could do with a paint job or complete refurb; breakfast was poorly laid out - should check out Premier Inn Stansted for ideas on how to make breakfast look appetising; our room was overlooking the main road which is quite a busy road. Not suitable for people with mobility issues - the whole place is spread out on different levels even in the corridors and no elevators (lifts).

Beautiful building with a great car park

Wish there was less stairs!

Le camere molto grandi e letto molto comodo

la moquette ovunque... ma qui in UK si trova quasi ovunque

Food / room

Our room electronic key card was somehow duplicated and when we entered our room we found it was already occupied. Very embarrassing. Very bad security.

Lovely friendly welcoming staff room size very spacious great they also had a pub just across the way parking great felt comfortable leaving car there bus stop just down the road so great when getting into town we visited broughton on the water so pretty beautiful just a 20 minute drive away so great location 😊

Felt breakfast was a little light on Continental not enough choice plus we didn’t get asked if we would like full breakfast or just continental we had to specifically say so we’re not given option price depending pillows in room could of been a little firmer but that’s down to the individual I guess 😊

Not a lot

The evening meals were Luke warm the coffee machine was broke they didn’t have any bailies

Breakfast was amazing. Staff were pleasant

The room was a disappointment in size. Thought a queen room would be bigger. Shower was poor. Very stale smell that lingered the whole tyime. No room clean or fresh towels

Very relaxing and lovely

Was bigger than I thought lots of walking to get to bar or spa

Breakfast was good tea and coffee was really cold we ordered for 7pm didn’t get breakfast till 8:15

Facts I was told I can’t used my phone in the spa to speak too my sick mother who was in hospital while I witness other guest on their phone also certain guest was very loud I feel like maybe you guy should add up sign too let guest know not too used phone also tell guest no loud speaking

Comfortable room, spacious hotel with lovely features like the tall columns in the Reception area, staff were FANTASTIC! Every member of staff we met were so friendly, helpful and professional.

The food was ok but would like to see a bit more choice on the menu in the restaurant.

Had a small problem with the heating in my first room , and was immediately upgraded I think the chaps name was Ben , he couldn’t have been more helpful credit to the hotel

Not far from Cheltenham so easy to get too, nice location

The hotel is a bit tired looking,and breakfast was dreadful… nothing working properly and not even warm.

Great location Spa

A little disappointed I could not get a booking in the restaurant

The location was good

The property looked dated and unmaintained from the outer and once stepping inside we were greeted by a rude ginger lady on the desk. She told us we had to pay for breakfast even though it was included in our booking and once we showed her proof of this she still continued to deny that breakfast had been paid for. The rooms were basic with a lack of plug sockets. For what the room had cost for one night I feel like it was overpriced

Had to change in toilets when we were told the day before we arrived that a room would be available to us to change as we were going to the races Staff were rude and unprofessional Was told we couldn’t use restaurant until after 830 as fully booked when we walked by at 730 it was empty When I tried to complain a member of staff asked me (what is your problem mate) nice way to speak to customer I complained to a duty manager who asked me to email all our problems and he would arrange a full refund this I did on Friday and have to date not had a response

A nice location easy to find and park

A very long distance from reception to our room no 354 not really suitable for two 85 years old couple.

Really nice location with good facilities to eat and relax (The Pool). Staff were excellent. Overall a nice stay. It’s not far from the hotel to nice locations for things to do.

Signage could have been better for the reception and also parking as we got a bit confused with the clock tower parking. Breakfast availability could have been slightly better as the first morning we went a bit later at 9:00 and was due to finish at 11 and there wasn’t as much as there was if you were to go early, however the breakfast was still lovely.

The Spa and the spa staff are great.

Reception staff not really on their a game. We were not offered to book into the restaurant so ended up being offered a few dishes in the bar area which we declined and found food in another restaurant. Stair carpets were dirty when we arrived and were not vacuumed for the 3 days of the stay. Breakfast was cold and some of it inedible. Pillows are useless and made our necks bad. Temperature of the room was like the surface of the sun and impossible to cool down even with two fans. Only one clean mug was left in the room on the second day. No second day breakfast menu left in room (dodged a bullet there) Had to ask for a simple pen to fill in breakfast menu as there was not one left in the room. Suite booked for special occasion and not very comfortable for the price. (No cushions on sofa and dodgy lamp fitting in room, toilet flush not working correctly) Just generally but run down and scruffy.

Very good dinner on half board deal

Had breakfast after a coach party of 50 had just left and staff were too slow in restocking the buffet

Really comfortable bed, and generous sized room. Quiet too

The electric car charger was available just next to the hotel, big plus. The staff was very friendly and helpful.

The hotel seems to be very old, the rooms need refurbishment. The breakfast choice wasn't spectacular, just a standard 'English breakfast' type of buffet. Only toast bread available, not an ideal option for those who don't like it.

Very comfortable in a good location with great facilities

We had to carry our luggage up and down 2 flights of stairs, and couldn’t see a lift

Location - parking

Cleaning, room , no lift , old place , breakfast , spa