The loft 18 restaurant was fab. Huge bed and of course the cellar bar, which also did great food.

Hard bed. But I like a really soft one. So personal preference. The wife loved it

Rooms were very clean, quiet and the beds were acceptable. Lovely view of the golf course and pleasant ambiance in the communal areas, in that it was clean, well maintained and generally very pleasant. Breakfast was good and restaurant service was excellent. Again, the surroundings were well maintained and comfortable with lovely views of the golf course. We didn’t notice the busy road out the front of the hotel but stayed in the room facing the golf course not on the road.

The beds were due for an upgrade in quality.

The hotel was really lovely and everyone was so nice,

There's not much information in the rooms,and the internet wasn't very good on the days we stayed,maybe the pool could have been a tiny bit warmer

Nice bar for hanging out in in the evening. Good breakfast.

It was all a bit run down. It’s on the side of a busy A road which you can hear from your room. The room needs a good update and attention to detail. Lightbulbs didn’t work in the lamps, weird switches which meant I could only have an overhead light on to read in bed. My pet hate - the shower tray fills with water when you have a shower as the plug is blocked. It costs more than the premier Inn and is in worse nick!

Restaurant staff very friendly. Breakfast was adequate, good choice of hot and cold items on offer. Swimming pool and gym area very good.

I didn’t like that I received an email inviting me to make an offer for an upgrade, which I did and it was accepted. I discovered on my final evening that other family members staying at the hotel, who didn’t upgrade, had in fact better equipped room than I did! I brought this up at checkout, receptionist said she’d have to speak to her manager.. who wasn’t there. I subsequently messaged the hotel asking what infact I’d paid extra for. To date I’ve had no response…. Very disappointing.

Food and service in 'The Cellars' was very good.

The reception staff need training in customer service, arrived at 14:30 told the room was not ready which was fair because check-in is clearly shown as 15:00, at 15:00 was told the room was still not ready told to wait a further 10 - 15 minutes, at 15:15 told the room was still not ready, reception staff did not offer to find out why the room was not ready, at this point 'Sebastian' (hotel staff) went to see what was happening with the room and returned to the reception and said the room was ready. Reception staff then insisted on full payment for the room plus £50.00 for charging other items to the room. My wife used the pool and was disappointed with the cleanliness of the pool (dirty tiles at the edge of the water).

Not a lot!

Room in a shed for £74 Damp and stained carpet, trucks passing by all night, flight path to Birmingham Airport!

out side

did not get the room that we booked

Everything appeared to be in order .. nice reception

all was okay

Food ,spa,room,surroundings all excellent ,we originally was staying for one night as a refresher before driving to Cornwall, we were so impressed we booked 2nights on our way bk

Rooms a bit warm(though fans are supplied)

Great location, helpful staff.

One of the buildings is very outdated and we had to switch rooms due to a red spider infestation.

Staff all very friendly and helpful. Hotel clean and tidy.

Breakfast choices were excellent but sadly the cooked breakfast was a little cold.

lovely views nice facilities staff very helpful my son left iPad and earbuds in room on check and the staff kept them for us when we back 🙏

slightly expensive on food and drink

Excellent as always

Although the wifi is good the speed of the internet is poor at times.

Everything , with all the facilities you would want.

Perfect location great breakfast

I stayed in an external chalet type room and the walls are a little thin. The person in the room next door snored like a steam train!!! But the room and everything are really lovely.

Location, price, facilities

Tv channels. Need to be more uptodate with smart tv etc.

covenient for the motorway

privacy parking BREAKFAST staff swimming sauna

no fridge but dated

Reasonable price, clean, tidy and close to where we were going

Nothing

Good clean room, Excellent breakfast

The weather

good cooked breakfast good parking

2/3 lamps not working, bathroom fan not working, large light direct outside of window without blackout and large ‘emergency’ always on light on ceiling. too much large furniture could not access wardrobe without moving a heavy chair. £20 per dog per night excessive charge for a room not particularly clean to start with, had to pick up chocolate crumbs (poison for dogs!!) off floor before they could enter room. some notice of the a45 roadworks meaning long diversion to get to Coventry would have been helpful. arrived 10 minutes early and would happy to wait for room that was ready eg swept and electric items checked

Very good breakfast. Lovely staff. Nice dining room. Nice reception and lounge area overlooking golf course. Excellent swimming pool and sauna. Great location, we were visiting the NEC. Free car parking.

We were in a lodge away from main hotel. Had to walk outside to the hotel when we went for a swim or for breakfast or evening meal/drinks. It was cold (Feb). We would have preferred to stay in the main hotel. Room was tired and a bit old fashioned, could do with decorating. Mattress was lumpy. One lamp didnt work in room, reception said they would send someone in to replace it but didn't because it was the weekend, apparently no technical staff on at weekends. We were then offered a change of room but were leaving the next day so we couldn't be bothered. The changing rooms in swim area need some attention. Showers not working as well as they should. Would have liked lockable lockers. We had a meal in the bar on the first night which took an hour to come. Some mistake had been made and the staff were very apologetic, when the food did arrive it was getting on for 9pm, and the pizza was under cooked and doughy, by then we felt it was too late to say anything because we would have had to wait for a replacement which would have taken too long and messed up the other food we had ordered. It was a disappointing evening. Before our pre-booked weekend we were emailed a couple of times about upgrading to better rooms for more money. I think because we paid the least possible money for the standard double room, we were given the most basic of rooms on offer. If you want a better room and therefore a better experience you need to pay more at this hotel.

Nothing

very dated hotel, uncomfortable beds, poor WiFi

Outside access to rooms, dogs accepted in the rooms, parking was very close. Warm and comfy. Super hot chocolate.

Personally consider fee for dog is overpriced especially if they sleep in their puppy pens and not in the bed. Main reason why we will look for another accommodation nearby next time.