Dorset Square Hotel, Firmdale Hotels

the room we got was not the category we booked. After lengthy discussions we were moved to the right category - room 308 - that was a fantastic room.

Did not like the small room - loved all the rest. The hotel, position, staff.

Small. Intimate.

Rooms small

. Breakfast lots of choice

Nothing

The staff is very nice. The place is clean. The location is convenient.

They cleaning time wasn't reliable. They never added water in the room during cleaning and had to be asked every time. There is no elevator but they do help with your bags. There is only one room key even though the room is for 2 people, so you must share. The worst part is the extra charges. They claimed we used the bar even though we did not (they did remove these charges when i brought it to their attention) but during check-our they charged me more than 100 pounds for accommodation service... isn't that already what i paid for? The hotel is by no means cheap. I already spent 3 thousand pounds to stay in the hotel. Why is there an accumulating daily charge for service? It makes no sense. Obviously it should be already included within the price. That i did not appreciate and its why i wouldn't consider staying there again.