The facilities were lovely, staff were friendly. loved the bathroom and the rainfall shower too!

My room was right next a what I think was a generator. It was going off all day and night so it interrupted my sleep a lot. Even though the windows were closed it was really loud. I went to try and get a good night sleep before continuing my travels however this did stop me from doing so.

Very clean staff were very friendly

N/A

Beautiful building and great location

The beds were awful and rooms are very small, they moved us into a 'bigger' room as the description of 'delux room' shocked me...it wasn't much bigger than the bed, the next room was not much better 'club room' the beds are way too soft and as a couple we just rolled into the middle all night...I wanted a bit of luxury but would have been better staying in the Premier Inn...after complaining about the bed they gave a small refund but honestly I'd have paid more for a decent sleep

Location

room nice

Our room was directly above a private party which was Loud and late. The pub was closed which we weren't told about (jugged hare)

Güzel ve konforlu bir otel. Londra'nın en iyi otellerinden biri... Rezervasyonu erken yapmak lazım. Ücreti biraz yüksek ama yine de Londra'da bu seviyedeki bir otel için normal diyebilirim. Şehrin önemli noktalarına ulaşım çok kolay.

Bed was comfy. Staff were helpful when asking them questions.

Room was dated, carpet stained & on check in no information was given around breakfast times etc.

Comfortable relaxed hotel. I like the fact it’s a repurposed brewery which makes it quirky rather than identikit - even if the floor plan can be confusing at times as a result

Looking a little tired in places but in a homey lived in way

The location was ideal for the sights in the local area

Staff were uninterested and didn't share any information on hotel services available.

Convinient hotel for business in the city. Comfortable and quiet.

A faulty door bell in the room kept ringing during the night for no apparent reason, and woke me up various times. The manager was great and the issue seems to have been solved. It did spoil the experience however.

Nothing I have stayed in hotels all over the world and this was one of the worst especially when you consider the price charged.

Windows were like a prison cell, one was so high you could not look out of it. The Curtains did't cover the whole window, the curtains were smaller than the net curtains. The fridge did not work. The bathroom fan did not work. The underfloor heating in the bathroom did not work. The room heating controls are guesswork and the heating took a long time (hours) to take effect. The breakfast for which they charge £19 is a buffet and so the hot food is lukewarm or cold. The hot water controls on the shower had to be turned two complete 360 degree circles to get to cool, could have lead to a nasty scalding. Maybe I was unlucky, but when I complained on checking out I was overheard by a couple in the lobby who had told me they had the same complaints and one or two others.

Staff molto gentile e disponibile. Siccome la prima camera dove siamo entrati era molto piccola, ci hanno cambiato stanza. La seconda era molto spaziosa e confortevole. Posizione strategica per chi arriva alla stazione di Liverpool street

Good location, friendly staff

Serious mould in the room, especially near the windows. Pealing of the bathroom ceiling due to mould. And a very damp smell / humid feeling in the room. We only stayed for 1 night and used the room for literally to sleep as we had gone for a night out in London. However, very disappointed with this room especially since I have stayed here twice before. In the morning we found the fridge does not actually work - half the plugs/ switches in the room do not work either. Also, for a 5 star hotel, this is definitely not a room which meets this calibre. As we arrived back to the room late at night, we just put up with the room smell for the night. Then in the morning realised the extent of the damp and mould. However, as we checked out in the morning we mentioned all of this to reception, they flagged this for their maintenance team. Unfortunately, I won’t be booking here again due to this poor experience.

The appearance of the hotel from the outside and also the location.

Waited 20 mins to be checked in. Waited 5 mins for the concierge just to show me to my room. Shower was very poor. £50 deposit taken at check in that wasn’t mentioned when I booked the hotel.

Nothing! It was probably one the worst hotel stay I’ve ever had

Everything. Bed not comfy, dated shower and room. Poor quality tv.

The location is great, that's about it.

I have previously stayed in Montcalm before, and used to love the experience. However this time was an absolute shamble and I would have better experience in a Travelodge. 1. **There was NO RUNNING WATER in my room from 11pm** Apparently there was an "emergency" which the hotel could predict 2 hours in advance that it would happen at 11pm, and notified their guests by slipping a note under the door at 9pm. I was out for work event and my partner who was in the room, immediately called the front desk and asked for help as I won't be back before 11pm. They had no contingency plan, no alternative showers/sink (even though the Montcalm Chain has at least 3 establishments within 5 mins walking distance), and didn't even offer extra bottled water. The staff that we have interacted with during this whole saga couldn’t even be bothered to pretend that they cared, let alone offering extra help. After quite some back and forth with the hotel, they have agreed with a 50% refund via booking.com. When I contacted Booking.com about this, they said they were waiting for written confirmation from the hotel regarding the refund. The customer service has tried to contact the hotel via email and phone calls for 3 days, and still no response. This is still on-going and very frustrating. 2. Room was very dated. Dusty, very noisy outside with no double glazed window, socket by the desk did not work. Not worth the money

Great location- stayed here twice before.

Beds were very uncomfortable- far too soft- definitely need replacing!

The bedroom was nice but my tv didn’t work, had to call maintenance.

The hotel is next to a bar/nightclub. I was woken at 2am by very loud revellers who hung around outside for over an hour, shouting, singing and talking loudly. It is anything but ‘calm’ would not stay again,

Attending event at the Brewery so very close.

Dirty, and run-down. Shower broken, window broken so couldn’t close it (freezing room in the middle of winter). Arrived to the room late at night and hotel fully booked so no alternative.

Modern and spacious hotel within a historic location. Great facilities and great location for what we wanted.

As expected in a central hotel sounds from neighbouring rooms could be heard.

Nothing at all.

Everything about the hotel

Located close to stations, parking and restaurants. One of the guys from reception made a real effort on day 2 to relocate us to adjoining rooms without issues. Rooms nicely refurbished.

Check in staff didn’t seem to want to be there on Christmas Day. Despite requesting rooms on at least the same floor, we were provided rooms on different floors. Several issues In the rooms- require maintenance.

The character of the policy the grounds and room were lovely

Unfortunately overpriced breakfast. But seems to be all hotels

We stayed in the wow suite. It was beautifully decorated, we couldn’t have had a better stay.

Generous room, comfortable beds, nice building

I didn’t it was awful

The worst 5star hotel in london. I was booked into a faulty room with a broken window and no heating. The phones didn’t work to assist with this. There was stains all over the bedding and hole in the wall. I had to complain to be moved as was shivering due to it being so cold in the room and I suffer with chronic asthma. I have raised a complaint with the hotel and only been offered £100 compensation. Which is insulting for the price I paid for 2 nights and the very poor customer experience.

Staff very friendly, location for where I was.

Price but its London.

Theb overall expereience was okay. The hotel is advertised as aq 5 star hotel, however i would say at best its a 4 star. I have stayed at Montcalm before in a differnt location and it was much more like a 5 star hotel.

The room was okay, but no different to say a premiere inn.

It was conveniently located

Our room was very noisy there was some machinery outside our window and the gap underneath the door let the light from the hall shine into the room all night keeping us awake.

Manager was extremely professional

We had to cancel on site because the room was not as pictured. Room was also dirty and in disrepair. They moved us to another room which was the same. The manager on site was excellent and said we would get a full refund.

Proximity to Barbican, the old world charme and the inclusion of the fabulous restaurant/bar the jugged hare. We ended up in “the barbican suite” which could have been so glamorous-its two floors and two bathroom layout is extravacant at first but then you have an extra door (a non insulated fire escape) close to your bed and it feels empty with overly complicated and confusing on/off switches everywhere.

The mazelike structure with hard to reach rooms, the lack of a minibar (I tried 2 rooms and the 2nd was supposed to include a minibar, but didn’t)and the feeling of being lost in an abandoned building. We ended up in “the barbican suite” which could have been so glamorous-its two floors and two bathroom layout is extravacant at first but then you have an extra door (a non insulated fire escape) close to your bed and it feels empty with overly complicated and confusing on/off switches everywhere.

Great staff, great location and good sized rooms. Happy with our stay.

There was an issue with air con on day 2 which was not been able to fix that night but they tried to come up with a temp solution. However overall a good stay.