The Pelham London - Starhotels Collezione

Location, location, location. Nice room and friendly, helpful staff.

I really liked the style of the room, which had a lovely traditional English feel. The bed was very comfortable, and the room itself felt cosy and pleasant. The location was excellent and very convenient, with everything close by, including coffee shops, the High Street, and restaurants. Housekeeping was also good, and I felt safe and secure throughout my stay. Overall, the location was definitely one of the best things about the hotel.

My room was located between the ground floor and the first floor, so there was no lift access and I had to use the stairs. I had quite a few bags, so I asked the staff for help, and they were very kind and helpful. The main issue I had was with the deposit. It was taken approximately three weeks ago and has still not been released, although this may be related to the bank. I also noticed that a service charge had been deducted from the deposit. The receptionist showed me the receipt, but at first I was not sure what the service charge was for. When I asked, she explained that it was similar to a tip for the staff. I am always happy to leave a tip when I choose to, but I did not like that the charge had already been added before I was asked. I would have preferred to be asked first whether I wanted to leave a tip before the receipt was printed and the service charge was included.

communal rooms for relaxing

The room was not as we hoped as we were on the top floor with smaller windows with sloping ceilings and always needed the lift

Great location. Clean property. Friendly staff.

Breakfast service was incredibly slow, food was ok but nothing special. For the cost of a one night stay in a “junior suite”, expected more. Just a large bedroom rather than a suite in our view. Hardly any tea/coffee supplies.