Lovely staff, nice room, huge bed, breakfast was delicious. Also, as a diabetic, there were plentiful sweeteners in the room and at breakfast! (You'd be surprised how many hotels haven't got them readily available!) We've already booked for our next stay!

The shower door leaked water out onto the floor, not really a criticism but I didn't like leaving the water to clean up for the staff, so sorry for the wet bath mat!

Well located hotel.

The rooms are starting to get a little bit dated and not all of the facilities worked due to age.

Quick break for birthday wonderful room service even reserved parking for my disabled hubby

Nothing restaurant was closed but didn't have plans to eat there anyway

really liked the set up of the downstairs area and bar well set out. great location and ideal in and out of Cardiff

no gym

Fabulous hotel located within 2 minutes walk of the St David’s shopping centre in Cardiff. On site parking available. The staff were incredibly helpful and the room was clean, very quiet despite being in the city centre and the beds were super comfortable.

Perfect location - easy to find and right near the shops!

N/a

Spacious rooms. Location. Facilities.

Not enough pillows.

The reception staff were fantastic and welcomed me back each evening with a smile and a hello. The room was clean, the bed and telly were huge, there was a kettle and tea bags. It was really well located for most things in Cardiff city centre.

My room was at the back of the hotel and was noisy during the night with deliveries for the shopping centre next door. The pillows were flat and hard and the decor of the room was a little tired. I also couldn't get my laptop to link up to the smart TV - not a big deal and I could have asked reception to help if I'd been desperate.

Close to the town

Nothing

Great location and decor. Friendly staff

Cigarette butt found under bed which was a concern. Mentioned to staff but no efforts made to compensate for clear oversight in terms of cleanliness. A disappointing reaction

It’s a great location, rooms are generously sized I have used the hotel plenty of other occasions and it offers plenty of potential

The room was large but the shower was iffy barely useable there was one towel in the room one tea bag the containers holding the shower gel and shampoo were about to fall out of their fixings on the wall it looked like it needed some TLC and the room set up was based upon give the bare minimum which isn’t the best way to present a room

The location was excellent for shopping and the Motorpoint arena. Friendly staff, on site parking and beautiful breakfast. The room was lovely and had everything you need.

The price of the drinks in the bar.

The location was great. Big bed and good size room. Friendly helpful staff. Luggage storage. Great prepaid breakfast offer with good selection.

The street noise was pretty bad. It was a bank holiday weekend and we expected some noise but the screaming & yelling in the lane below our room until the wee small hours was terrible. 2 nights of it. Take earplugs!

Very comfortable clean

Bit noisy early morning with deliveries and collections

Location

Missed frigo-bar

Lovely little stay for my birthday, staff were an absolute delight. Bed very comfy, which is the most important thing for a night away in my opinion!

Only slight downside was a lack of Aircon resulting in leaving the window open all night, weather was cooler for us, so not too bad. The road traffic was a bit noisy, but we still managed a good night's sleep.

The people

The elevator

The location.

The AC was listed in the room facilities. No AC, just a fan inside the wardrobe. The room had no cleaning service in three days. No checks about if clean towels or beding was needed. The seat toilet was broken. I've spoke with the reception team just to hear not all the rooms had AC and after covid the rooms are cleaned every day just under request. I've booked the room for my family and I'm absolutely disappointed as they don't have what do I paid for. Aditionaly, I've contacted the hotel writing a complaint. Reply from them?? Just to tell with no professional manners was not the correct hotel, but it was. Second attempt to have an answer, asking to check the dates with the complaint, nothing from them. Last chance, complaint sent to costumer service from Radisson Hotels, no reply from them. Absolutely disappointed with the hotel and the unprofessional costumer service. Never again with any Radisson Blu.

Location good. Excellent breakfast Pleasant surroundings. Friendly and helpful staff

Bathroom - the basin tap leaked back onto the surface when turned off and the seal at the bottom of the shower screen was broken. The duvet cover was torn along the top seam

location, easy to get to. perfect

Great Location

Noise outside very early in the morning.

the staff were very nice at reception, the lobby very nice and welcoming.

the bathroom beautiful but the water in the bath was not very hot. it was controlled by the hotel as I could not make it hot and the water run very slow it took 20 mins to fill up 😤 my room was but ready for 3 pm had to wait till 6 pm but it’s was ok we did not mi d as I was out any way