Collective Retreats Governors Island

Clean. Great view

People in nearby tent were up late talking

Clean and fun

nothing

The view and ease of getting checked in. The mini house was better than expected. It had everything we needed.

The tent smelled like mildew and seemed a bit dirty.

Free tickets for the Governor's Island ferry, and buggy transport to and from the ferry terminal and the resort. Slippers were provided upon request. The interior of the tent was sufficiently heated. Dinner service at the on-site restaurant was fast and tasty. Nice view of landmarks such as the Statue of Liberty, and it was fun cycling around Governer's island. Staff members were friendly and helpful. Hot water in the shower was adequate.

Apparently, new management took over the property from Hyatt less than a month ago, and this stay was a logistical mess. Although I initially booked for Apr 26 - Apr 27, I was informed by phone on Apr 20 that the opening was delayed and that my stay would be cancelled. I was given the chance to rebook for the same price for May 2 - May 3, which was the date I eventually stayed. However, despite promising to email me my new reservation details, I never received any. I eventually obtained confirmation of my new reservation through Booking.com's messaging system, only 2 days before the stay, and was able to confirm the reservation by calling in. This led to lots of uncertainty in planning, and I was fortunate to have flexible plans. While the on-site staff was accommodating, and I empathize with the situation, it seems that they are understaffed, and I can not recommend staying here until the logistics have been ironed out. As for the stay itself, the weather was rather chilly, and we were cold during breakfast and dinner (although the dinner staff kindly provided us with blankets upon request). The private bathroom isn't entirely connected to the main tent, so the cold air seeps in. The remote control for the ceiling light also turned off one of the bedside lamps (and its charging ports), which was unfortunate. "Continental breakfast" was rather disappointing, with no one manning the kitchen -- it consisted of some cold chocolate croissants and Greek yogurt. Wind sounds were rather loud at night, with various other sounds such as fireworks and boat music, although earplugs were provided.