Sudima Christchurch City

Breakfast was really nice staff very friendly and location excellent, walking distance to casino

nothing comes to mind

Very friendly and helpful staff. Super clean. Beds very comfy and a huge choice of pillows. Excellent tv. Perfect position in town. All you could need. Totally recommend

Aircon was a bit tricky to get the right temp. Room service menu very limited.

Absolutely loved the staff so polite, helpful and engaging 10/10

Small room To far from the city to walk for us

A bit underwhelmed… but happy that an intern helped me out.

I recently stayed at Sudima Christchurch expecting the level of service and comfort typically associated with a five-star hotel. Unfortunately, several aspects of the stay fell short of those expectations. At a true five-star property, guests are usually welcomed on arrival with attentive service outside, including assistance with luggage and parking. In this case, there was no staff member present at the entrance. The parking area was full, and there was no guidance on where arriving guests could temporarily stop. At check out nobody asked at reception how was your stay. If they had I didn’t have to write this down. I was initially assigned room 413, where a constant humming noise, likely from rooftop air-conditioning units or a nearby service area, made the room uncomfortable. I was eventually moved to another room after raising the issue, but this required an extended discussion with a hotel intern rather than a manager. In a hotel of this category, one would expect prompt handling by experienced staff, managerial involvement, and some follow-up. None was provided. The rooms themselves are relatively small for a property claiming five stars, and the bathroom fittings and light fixtures felt fairly sub standard. Breakfast was also quite chaotic and poorly organized. Didn’t get any menu or waiting at the table. Weird. Next day we decided to find a breakfast place outside the hotel. Overall, while the hotel appears modern, the level of service, room comfort and operational organization did not reflect what is generally expected from a five-star hotel. Based on this experience, I would rate it closer to a 3–3.5 star stay rather than five. Just saying.