Host was fantastic and very helpful. I had made a mistake and booked the property for the wrong date. Host was able to allow me to make a change. The property is exactly as is described, the view is amazing, the property is nice and clean. The staff is what made our family get together so special. Sandra, Peppe and Maria are very kind, accommodating and helpfull staff. Definitely recommend this amazing place if you are looking for relaxing, comfortable and breathtaking views.

Great space for everyone, Staff was fantastic, food was delicious. Away from the hustle of the city but easy to get to a couple of smaller towns. Highly recommend.

We had a fabulous time staying at Casa Nautilus. Everything was perfect from dealing with Michelle, to the beautiful villa, to the wonderful staff. Pepe and Daniele couldn’t do enough for us. Daniele is a fabulous chef, his food was awesome. Marya kept the villa spotless throughout our stay. All of the beds were very comfortable. It is very easy to hop on the bus for 10 pesos and go into Puerto Vallarta, there are also cabs everywhere. We saw many whales and dolphins from our balcony, the view is breathtaking.

The property is absolutely amazing and we had a great time during our stay. Erick was the BEST!! He helped us every step of the way and made the trip truly magical for all of us. Chef Temo was wonderful, always stopping what he was doing to see to my demanding 5 year olds requests for a snack. There were a few problems...1st of all, the whole entire vacation was almost ruined before we even got to the house. Apparently, addresses are not a good means of finding the property. We spent 2 1/2 hours in the taxi with 5 kids and 4 adults trying to just find the place. We even stopped at the local realty office and were informed that addresses are no good and if we had a map or written directions to the property (we did not). Apparently there are 5 different properties that have the name of Casa Nautilus. We were unable to reach anyone from the house by phone or email so we finally started knocking on doors and were lucky enough to find someone at home that suggested we look down around the corner and see if it was there. I thought we had been ripped off and abandoned in a foreign country and we were going to have to find a hotel to stay in. By the time we found the place, we were all stressed to the max and tired and hungry, and I was a crying mess thinking that I had gotten us into this mess. The owner was kind enough to send a couple of bottles of wine, but it took me some time to recover from the stress of it. There is a pool ledge by the waterfall that the kids liked to jump off of, but there is not a safety rail at the end of it. We quickly discovered that one wrong step and a child would be falling into the rocks several stories below. Lastly, we had to give up one of our rooms the last 2 nights due to a creature moving in at night and using the bathroom shower as a restroom. All of that aside, the property and the staff are phenomenal and we did have such a good time, despite the set-backs. The kids are still talking about how much fun it was and that they want to go back soon.