Four Points by Sheraton Charlotte - Lake Norman

Front desk staff promptly provided our towel requests and plunger

We booked through Booking.com and paid for our booking three days before we checked in,! On the night I checked in (we stayed for a weekend.) the guy checking us in was super busy and asked for a card and I just assumed it was for incidentals. We wake up Saturday morning and see that there is a $309 hold from the hotel!We paid 274 through booking. I had my receipt days prior and bank had already released it. So the 309 hold we knew was from hotel trying to double charge usI. I spoke with several front desk guys and they were all super nice they could see the issue and that it was an accident on their behalf. They said it was gonna be taken care of but they couldn’t fix it till we checked out. This morning as I was checking out the lady who checked us out said that they did not get the money from booking ( wrong) so I showed her my receipt so then her demenor changed but we get our receipt and she made sure she charged us $36 for what Idk i guess she wanted us to pay her rate😢 I don’t think they should use third-party booking if they’re not gonna honor it and try to save people don’t pay for it I’ve never had this problem with booking before with a third party and we travel a-lot for sports! Other than this we stay was decent, hotel was clean and all other staff were friendly and attentive!

Staff were excellent and very helpful.

NA

Good

Elevator

Easy to find, clean

Property was maintained well