Duke Romana Suites by Olala!

Central location, good value for money

The room had issues, practically the ceiling was infiltrated (and pieces were falling off). Difficult to get in, the codes were not updated, but good call center service. If you don’t speak english you might have some trouble în case call center is needed.

room quality for the price, location.

-horrible, time consuming online check in process with phone operators who coordinate the activity from abroad and don't even speak Romanian. - fire alarm rang all night, firefighters came and no hotel representative from Bucharest was available to check the situation personally.

The room was comfortable overall and had a small fridge with two complimentary bottles of cold water. The bathroom was stocked with toiletries, which was a nice touch. I also appreciated that the staff informed me where I could find an iron. Whenever I managed to reach customer support, they were helpful and resolved my issues.

I stayed for three nights and also paid for parking. Although I received a parking space number before arrival, the parking spaces were not actually numbered, which made the information useless. I tried to contact someone for clarification, but the support line was only available in English and Spanish. Even though I speak English, I asked if Romanian support was available since I was staying in Bucharest. I was given a Spanish phone number, and when I sent a message, I received a reply in Spanish, so I assume it was the wrong contact. The room itself could have been cleaner, especially the floor, and the shower was broken. The entry system was also frustrating because I had to use access codes every time I entered the building, and they did not work consistently. I had to contact English-speaking support again, and they helped me regain access. The air conditioning was quite old and barely worked. If the room became cold, there was only a portable electric heater available. Another downside was that the window could not be opened, making it impossible to properly ventilate the room.

Friendly staff Location was great

Aircon was Out of Order. Room was Not cleaned as requested.