Hotel in Bansko
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Elegant Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Bansko
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
The staff was very nice, they allowed us to check out later. The outside pool area is lovely. Nice little bonuses such as free water every day and body lotion in the bathroom.
The vibe is not of a five star resort. A bit overpriced for what they have to offer. The food could be better. A bit far from the city centre and the lift.
10 / 10Outstanding·Jul 2026
Everything was excellent! Quiet, clean, close to city center. Spacious parking. Staff was very very nice! Excellent indoor pools and a good variety of choices for breakfast.
10 / 10Outstanding·Jun 2026
+ Super cool staff in the lobby
+ Nice and clean spa with various facilities
+ Fitness zone which is not big, but enough to meet my daily workout routine
+ Clean and comfortable room
+ Big parking lot
The staff in the hotel's restaurant is a bit chaotic and needs skill improvements. Also one of the orders was wrong and the waiter didn't care a lot about it
8 / 10Excellent·Jun 2026
During our stay, we had breakfast, lunch and dinner in the hotel restaurant - they were all excellent. The spa was as expected - nice facilities, clean and inviting. The massages we had were average, not great.
The staff gave us a feeling as if we were always doing something wrong, they charged us for things in the minibar we purposfully avoided, and then they acted as if they were doing us a personal favour when they removed those from the bill, and then accidantly added it to the bill again. We ran into staff members that didn't talk English and took orders from us, and when the orders came out wrong, they made faces that made us feel as if some disaster happened and it was our fault.
$$$$
Top rated by guests
9.1Outstanding
(1,277 Ratings)
"Everything was excellent! Quiet, clean, close to city center. Spacious parking. Staff was very very nice! Excellent indoor pools and a good variety of choices for breakfast."
Verified guestDon't miss out! Price and availability may change
