Hotel in Bansko
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities
Airport transportation available
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Fireplace
Family friendly
Ironing facilities
Smoking allowed
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Bansko
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Apr 2026
Good location, good food, friendly stuff.
I will recommend more brightfull light in the room🙂
10 / 10Outstanding·Apr 2026
Room was very very large and well appointed. Cleaning every day. Swimming pool large and not crowded. Food really nice, plenty of food (even too much :) ) at dinner. Ski in ski out access. Parking next to hotel. Staff very helpful and responsive
9 / 10Outstanding·Apr 2026
The room was spacious, clean, and had a great view of the gondolas.
The location is excellent, you can store your equipment and ski directly from the hotel.
The breakfast was tasty and of good quality.
The spa facilities are clean and well equipped.
It would have been nice to have a water boiler in the room, especially since tea bags were provided. Also, during our 4-night stay, some basic breakfast items (like butter or a variety of bread) were occasionally missing.
Saunas were not hot enough. And if you plan to visit gym, be prepared that it is not as well equipped.
6 / 10Average·Apr 2026
The location is good, but the price-performance ratio was deeply disappointing.
We booked two separate rooms in advance — a Double Executive Room and a Double Deluxe Room. As the check-in date approached, we noticed that prices had dropped significantly. Our request for a partial refund was refused. Early booking should protect the guest; instead, it worked against us.
We had a positive experience at this hotel last year, which is why we chose to return. However, upon arrival, we discovered that our reservation appeared as a single room in the system. To make matters worse, the two rooms were on different floors, far apart from each other. In order to stay on the same floor, we had no choice but to suggest downgrading ourselves from the more expensive Deluxe room to the Executive room. No solution was offered by the hotel.
Every business can face setbacks. What truly matters is how they respond when something goes wrong. After this experience, I would not only hesitate to recommend this hotel — I would not return myself.
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Top rated by guests
8.5Excellent
(777 Ratings)
"Good location, good food, friendly stuff."
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