Room was excellent and ALL staff were of a high standard

Asked for Brandy on first night and was told they had run out ???? Asked again on 2nd night , still NONE

cleanliness was exceptional, and staff very welcoming and easy to talk to.

Lovely hotel with friendly staff great facilities and very good value.

Location, good parting , nice rooms

Didn’t like that the prices printed in the room information did not match the price charged Rooms service £3.50 in the documentation, but told £5.00 at the bar. Toothbrush kit - £1.00 in the documentation but told £1.50 at reception - would not expect these to be charged for at a hotel of this stature.

Room was spotless

Great welcome. Very friendly staff. Bar Restaurant was superb and food very good.

Large hotel, difficult to navigate sometimes.

Hotel is great. Food in dining room not good quatity.

the history

the beer selection, a traditional English hotel should have hand pulled beers or at least English beer options

staff and Decor,

breakfast disappointing

Bed was very comfortable, walk-in shower perfect for less mobile people.

Nothing.

Location and accommodation excellent for our needs. Room, facilities and morning breakfast were very good.

Nothing.

Everything apart from the breakfast sausages which were very bland. I've stayed here before and it suits me well.

Room was spotless. Food was superb. We’ve eaten in a lot of hotels!

The shower could have been more powerful - that’s all.

Lovely hotel, room was nice, clean and comfortable with everything I needed. Only downside was lack of parking when events are on. We could not get parked in any of the car parks and there is not much parking available outside the hotel grounds. The breakfast was also average.

We couldn’t get parked at the hotel, we where attending a wedding there but all car parks where full and there isn’t parking outside of the hotel grounds

Easy to find and good parking. Reception staff were friendly and welcoming. Room was clean and had everything needed, Good for overnight stay.

Restaurants were very busy with limited menu options. Would recommend booking in advance.

lovely location friendly staff

booked on booking.com and we had to pay £25 extra for breakfast even tho the rooms were the same rate as our friends paid … the breakfast was amazing choice but it was cold.

the decor looks new, so it felt fresh and modern

Free parking was plentiful, but spread over 3 different areas. The location is very handy for getting into Darlington, or getting out to Bishop Auckland for the KYNREN show we attended. The rooms were large and spacious, a great relief after staying in a tiny room in Lumley Castle the previous 4 nights! The bathroom fixings were high quality and we had plenty of space even if we had stayed for more than 2 nights. The restaurant was a very large dining room, well decorated, but the menus was typical pub food . This seemed to appeal to most of the diners who were under 40. The food was good. We did not have time to experience the Leisure activities.

As in many hotels and restaurants, staffing is a problem. The receptionists were efficient, but the some of the dining room waiters were under18 and had no experience. We had to for cutlery to eat our soup! When we ordered a Tia Maria liqueur coffee he had to go to ask if that was a drink on the menu, then came back to check how it was made! The result was good however. We ordered breakfast in our room as we would be leaving before the restaurant would be open. The breakfast tray arrived at the requested time, but there was no butter with the toast. It was not worth phoning though for a 2nd delivery and risk delaying our departure.