The Castle Of Brecon Hotel, Brecon, Powys - The Coaching Inn Group

Beautiful property , lovely decor .

The position and the quirky rooms,

Our mattress in room 111 was shocking ! Very lumpy and one particular lump just on my hip. I ended up with a lump and a bruise. I did tell the girl on reception who said it would be changed but had no interest in my poor hip and pain. There had been before we arrived clearly a spill on the stairs. It was not cleaned up in the next two nights we were there which was a disappointment in such a nice hotel.

Receptionist ensured that she tried to accommodate my request for a room with a view, and did a brilliant job

Nothing, just a brilliant place

The majority of the staff we encountered were really friendly and welcoming, and the staff in the restaurant in particular were brilliant. They were attentive, helpful and made our experience there really enjoyable. The only disappointment was our check-in experience. The lady who checked us in wasn’t particularly welcoming and gave us very little information about our stay. We weren’t told that the sofa bed in our room needed to be pulled out ourselves, where we needed to go for breakfast, or given the option to book a table in the restaurant for dinner. I appreciate these are fairly minor things, but not knowing about the sofa bed meant we had to make another trip back to reception to ask about it. While there, I overheard the General Manager checking in another couple and they were given all of this information, which highlighted the difference in our own check-in experience.

We stayed in Room 502, which was very spacious, nicely decorated and had comfortable beds. On first impressions, we were really pleased with the room. Unfortunately, there were a couple of maintenance/cleanliness issues. When we turned the shower on, the shower tray quickly began filling with water and wasn’t draining properly. My partner removed the drain cover and found a large clump of hair underneath. Once he removed this, the shower drained normally, but this is something that really should have been picked up during cleaning before the room was given to us. The toilet seat was also broken and would slide to the side when being used. Again, not a major issue on its own, but it did give the impression that some basic maintenance checks had been missed.