Mercure Barossa Valley

The staff were sooo lovely and kind! The property was beautiful and had everything we needed. The location was also lovely as it was in the middle of the town.

Great

NA

Very clean rooms

Bed needs a mattress protector or topper as quite lumpy but a very minor thing otherwise had a good sleep

Restaurant staff were good, as were the meals.

Having seen a photo on the internet, we had booked an accessability room and received a confirmation email of the same. However when we arrived the receptiionist obviously had no idea what we were talking about, and was quite rude to my husband when he tried to explain that we needed a bathroom with grab bars etc "all our rooms are accessible, in fact we have given you a superior room" (if the rooms weren't accessible you would have no guests - she obvously didn't know what we were talking about). We were very tired and in the end gave up - we really should have gone elsewhere, as I am on crutches and very fearful of falling - it really spoilt our holiday.