Rutland Hall Hotel & Spa

Lovely location

Bit dated

Location great, wxcellent choice at breakfast

The breakfast was cold abit disappointed. The latte i got was half a cup from the machine

Warmer food

The property is beautiful, with stunning views, the room we finally ended up with was comfortable. The food in the restaurant was excellent, the staff were very attentive, friendly, and professional.

We ended up paying £140 more as the room we originally paid for was uninhabitable due to the fact that it had been freshly painted, the fumes were overwhelming and the paint was still tacky. The lady on reception was incredibly apologetic and clearly wanted to help us with this issue. The original room booking had a super king-size bed, as this is what we are used to sleeping in, to have the same size bed we had to pay for a junior suite. We felt like we had no option but to pay as the there were no other rooms with super king size beds available, we received £20 discount which personally I think is ridiculous as this suite would’ve remained unoccupied for the night as this was about 5.30 in the evening, unless they had a very last-minute booking. I thought the duty manager was completely unreasonable as this was not our error, we would have been perfectly happy with the room we paid for had the fumes not been overwhelming. It’s a shame that the duty manager let the side down as the rest of the team were brilliant. Although the hotel was fantastic, this was quite a bitter pill to swallow so would probably put us off booking here again