The White Hart Hotel

Location is fabulous- being able to walk into the beautiful town, having a park for walking across the street, the quick access to train and bus! The breakfast service was phenomenal- so many delicious options. Rooms were very cozy and quiet.

Our room’s heat/air conditioning unit did not work - there was a portable heater in the room if needed but we did not use it. Also, we did not realize that we were expected to hang the small sign on our doorknob if we wanted the room cleaned.

Everything was very good. Comfortable, welcoming and definitely guest centred.

Not a criticism, but a change of daily menu occasionally would have been nice.

Great location, a few minutes walk from Kingston Upon Thames and very easy to get to Hampton Court Palace either walking or by bus. Room decor is great and the facilities in the room were very good. Room is spacious and shower pressure is great.

The bed was extremely uncomfortable. I came home with a lot of pain in my back and joints that wasn’t there before the trip. Some parts of the room could have been cleaned to a higher standard. The air con was confusing to use with no instructions.

Location was very good for our purposes. Room was perfectly fine but definitely not what I'd call "deluxe", which is what it was advertised as.

No information was provided about WiFi. We had a very disappointing meal. Again, the food was OK but portions quite small for the price that was being charged. Most annoyingly, one of the listed items in my order ("sea vegetables") was missing and when asked the staff said that it was pureed into the sauce. This is clearly BS; simply saying that they were out of it would have been acceptable but making up stories is not.