Thames Riviera Hotel, Sure Hotel Collection by Best Western
About this hotel
Nestled in Taplow, this attractive hotel for $107 per night is a fantastic choice for your next vacation. Situated in Maidenhead, 5.5 km from Dorney Lake, Thames Riviera Hotel, Sure Hotel Collection by Best Western features accommodation with a terrace, free private parking, a restaurant and a bar.
Amenities
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Garden
Family friendly
Map of Taplow
Reviews
3.9/5.0
Good(1,312 Reviews)
100% verified reviews8.0
Brilliant deal for half board, food was delicious!
Staff were super helpful dealing with any issues and helping us with high chairs etc at meal times.
The location was perfect for visiting Windsor & Legoland.
Bed was very comfortable.
We would definitely consider staying again if we were in the area .
Our first room had a broken window handle meaning the window wouldn’t shut, staff were great in moving us to an alternative room as we had our 1 year old with us so couldn’t have a cold breeze running through the room.
Second room had a bath rather than just a shower which worked better for us but the water was just about hot enough for our son (not hot enough for a nice long soak for adults)
The windows in this room didn’t open at all which we assumed was because of them being sash windows opening onto a main road.
7.0
Great location, we were visiting family who lived nearby. Breakfast was also good.
We had to ask 3 times for clean towels. We also rang reception 3 times one evening looking for the towels after asking for them that morning, there was no answer at reception. The bulb in the light on one side of the bed was also blown. Surely these things are checked before the room is assigned to guests
5.0
Location
Breakfast was a complete disaster
7.0
Nice room, very comfortable bed, excellent breakfast, very helpful and friendly staff.
The floor in our room could have done with a vacuum cleaner and we had to ask reception to bring is some shower gel.
8.0
Parking nearby. Comfortable room. Good breakfast
Stair only access to room.
4.0
The room was tidy and clean and the staff were pleasant enough. Breakfast was really good too. Coffee machine in restaurant was really good. River view was amazing.
The smell of damp as you walked up the stairs. The fact that there is no lift so had to carry suitcase up three lots of stairs to room and at 68 years old, was a little daunting. Limited menu in restaurant. Dim lights when you walked up or down the stairs to reception,
7.0
Bathroom had no shelves to put your toiletry bag on, had to put it on the floor. very sparse range of toiletries in the bathroom. Very sparse in the tea making tray....only two tea bags and two sachets of milk along with a couple of sachets of coffee. Wall paper peeling off the walls behind the head board.
some shelving in the bathroom, towels din't look very clean either
9.0
Buffet breakfast would have been nice to have sausages. Always the same toaster was slow had to put toast through 4 times.
Unfortunately there was a maintenance problem so had to walk outside and around the back to get into the breakfast room not very well signposted
7.0
The location not only to Windsor, also to the centre of Maidenhead.
Room was comfy, but had hot water issues.
Tried to have a bath , after a minute no hot water
The bath took ages to empty, which suggests a blockage.
Also shower ran cold after a few minutes
10.0
Fresh and clean
Nothing bad at all
5.0
Poor
Didn't realise rooms would be in an annexe across the car park
7.0
Room was a good size & had a view of the river
locations of the hotel is great on the river & close to locations we needed
Hotel is quite tired, room needs some attention.
Mattress was very thin & could feel the wooden slats
Half the lights didnt work
The heater had an error so didnt work - reported to staff the next day
8.0
I loved the location. We couldn’t get the heating to work but a word to reception sorted that promptly. We did have some disrespectful neighbours at 3 and 4 in the morning but obviously no fault of the hotel. Would have liked warm plates for the cooked breakfast.
As above - warm plates for the cooked breakfast .
4.0
Location was excellent.
Someone (Guest) entered our room at 3.30am, so very concerned about room safety if giving wrong access or room cards operate other rooms, no response from management.
Breakfast was not good, coffee machine kept breaking down, no sausage or bacon and eggs looked extremely bad..
8.0
Great location for Heathrow Airport, 30 minutes away. Clean & comfortable with a balcony overlooking the river Great price!.
On bookings.com it stated the breakfast was from 6.30 only to find when we arrived it was actually from 7.30 so we did not have time to have breakfast before our transfer to the airport. I was disappointed as we ended up paying an extortionate price for an airport breakfast.
7.0
Great view of the Thames river!
Food in restaurant was good & the staff was nice.
Hotel was fine.
At arrival in my room there were multiple black hairs in my shower, thankfully I immediately got assigned to another room.
Furthermore, the WiFi connection in the guest rooms was quite bad. Mobile network also doesn’t work correctly while being in the room.
8.0
Did not have breakfast
Can’t complain staff friendly very clean , we were allowed to drop our cases and park well before check in .
3.0
The setting
Needed a clean
A bit run down
Widows all had black mould
Felt & smelt damp. Carpet stained & grubby. Hair & dirt specs on bed
Was not impressed
7.0
For us it was all about location and value for money, the room was small but comfortable and had a very good price
No toiletries soap and shower gel would have been nice
1.0
Location was good and the breakfast was good
The windows were obscure glass, the lighting was poor and there was noisy air conditioning or other machinery units outside the window which were noisy all night. I would not have booked the room if I had known that I could not see out. Although the en-suite was refurbished the basin still leaked onto the floor. There are good rooms at this hotel but some rooms are very poor and should not be offered on the booking.com web site without a warning.
7.0
River views
A few spider webs in the room which weren’t cleaned, otherwise the room was ok. Breakfast could have more vegetarian options
9.0
newly refurbished room, excellent breakfast, great location - ideal for Windsor, Ascot and Legoland
Dinner could have been better but they were short-staffed in the kitchen
9.0
After a disappointment on arrival, for the remainder of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy stay. Wonderful rooms at amazing value, particularly given the location close to Heathrow etc, and the room overlooking the river, breakfast on the river terrace etc.
On arrival, one of our two rooms had a problem - no lights!. We arrived very late at night, so understandably it wasn't dealt with until the next day. However, shouldn't they have checked the room before we arrived?
8.0
Staff very kind and we’re able to change our room from 3 rd to ground floor due to mobility problems.
Thank you.
Air con not working in room … but the staff sorted the problem quickly .
10.0
I stay in the Slough / Maidenhead area a lot when I come to visit family and I Can honestly say this is the best place I've stayed in so far!
I got in touch after booking to request a ground floor room if possible, as my partner has COPD and can struggle with too many stairs.
I received an email back to say they would try their best for us.... I wasn't holding my breath but was so pleased when we arrived. Not only was our room ready early (we were 30 minutes before check in) but we were also on the ground floor in the building behind the main hotel. The whole building smelt fresh and clean as soon as you walked in and the room was beautiful with a small "balcony" area that overlooked the river. The bathroom was modern and a good size. And the staff were friendly and helpful on both check in and check out.
There was free parking right outside, also a bonus for my partner to avoid having to walk a long distance.
And to top it off, it was so cheap too!
We will definitely be back :)
It's very difficult to find any faults with this place! The only minor thing was the gents toilet just off reception is very, very small... And the doors open inward. I'm not a particularly large guy and I literally had to squeeze in their sideways 😂
7.0
Location
Wc dirty on arrival.
6.0
Aircon in the bedroom
WiFi terrible and because of this TV rarely worked
Booked B&B one of the days had to leave at 6.30am before breakfast started asked if I could get a takeaway breakfast box answer was NO
8.0
Helpfull staff, comfy pillows, aircon
No lift to room, small bathroom
7.0
Location, size and decor of the room
Choice of drinks at the bar quality of lemonade.
Reported TV not working but wasn't attended to
5.0
rooms were nice and clean
No internet or working tv in room
8.0
Good sized bedrooms, great staff, comfortable beds, clean rooms, great breakfast, views of the river, car parking, good price considering nearby hotels. Overall we had a very pleasant stay here.
A slight issue with the seal around the bath was broken where the bath had dropped. The tv was a little slow so I had to watch Netflix but it was easy to overcome.
8.0
Lovely room with river view.
Easter Sunday meal with family was excellent.
Great terrace.
Good parking facility.
Pleasant staff.
Very poor Wi-Fi.
Complicated TV with poor reception.
AC broke down early evening on 2nd night, night manager provided portable heater.
1.0
Location
Booked for 3 nights , stayed for one night , checked out early . Awaiting a full refund , still . 3 days later . We tried to find alternative accommodation on late Friday night , due to a 5 hour drive to get the hotel , I needed to have some rest . But hardly slept .
We were in Rooms 404 and 403 , both rooms were filthy , dirty on arrival on Good Friday , I doubt they had been cleaned at all . See photos . Remote control covered something sticky .bed linen not clean, yellow stains on my daughters pillow case 🤢 , dark hairs in bed and bath🤢 Pointed out my concerns to manager Rob , nothing was done . No key for balcony door( felt unsafe the whole night ) , no catch for bathroom window , no Hotel Guide in both rooms ,. You cannot log into the hotel Wi-Fi in either of these rooms , despite what the hotel staff say . The TV is app only , lack of Wi-Fi , just buffers all the time . Awful green light in rooms , that lights up the room at night . If you are a light sleeper , this will keep you awake. Awful smell in my room , like burnt rubber .
No main light in rooms , just bedside lamps . No shelves in bathroom to put any toiletries .
We chose not to eat at the hotel , which was wise , hardly any vegan options .
This was a last minute booking for us as we had been let down last week with another booking , and yes , not everyone had a bad experience at this hotel . But we did .
The housekeeping team needs overhauling and supervising . The hotel needs proper management . It shouldn’t be charging people to stay there at the moment .
On Checkout on Saturday, we were offered another room , as the manager Sumukh Kondaskar didn’t want us to have a bad experience at the hotel . Bit late for that . I have asked for a full refund .
This hotel is in a great location , but there is so much wrong with it , apparently it’s just reopened. It’s not ready to be open , we are really not happy at all .
FAQs
How much does this hotel cost compared to others in Taplow?
The average price for a rental in Taplow is $108 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Thames Riviera Hotel, Sure Hotel Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Thames Riviera Hotel, Sure Hotel Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Thames Riviera Hotel, Sure Hotel Collection by Best Western?
We found 9 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, parking, and laundry.
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