Mercure Surabaya

About this hotel

Nestled in Surabaya, this charming hotel for $13 per night is a great choice for your next vacation. Situated right in the city centre just a 10-minute drive from Tunjungan Plaza Shopping Mall, Mercure Surabaya offers modern and cosy accommodation with an outdoor swimming pool, free WiFi in all areas of the property, and free on-site private parking.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.01 miles

Mercure Surabaya

3.7

Good(81 Reviews)

Hotel in Surabaya

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.01 miles

Reviews

3.7/5.0

Good(81 Reviews)

100% verified reviews

10.0

Jul 2023

Thank you for the memorable 3 nights

Everything about it was perfect. Strategic place, comfy bed and pillows, complete amenities, even our driver said he got good shower

Nothing. I only didn't like orange color of one side of the room

7.0

Apr 2023

basic , staff were good , not sure why it's rated as it is . certainly stayed in better places in Surabaya and would

pool although it closed at 5 pm each day . could do with some loungers to relax in

Aircon had no controls in the room and it wasn't cool most of the time , in fact got too warm . We moved rooms during the stay and it was the same in each room .

10.0

Feb 2023

great hotel but the pool area would have been nice to have some loungers

facilities

location

5.0

Jan 2023

didn't expect much anyway

Easy to find, nice Lobby, good Christmas Decoration, complete Facilities, smooth elevator, close to the city center, great breakfast, clean swimming pool, and we can easily find a parking spot.

The bed and bathroom are not clean enough, I smelled the baby powder on the sheet, meaning it hasn't changed. The bathroom had a stinky smell and some food leftover was put in the corridor for two straight days (asked housekeeping to get rid of it but no follow-up). The hotel didn't have proper soundproofing as we can still hear some noisy music from the neighborhood. Complained to the hotel staff but they didn't take it seriously. I'm Indonesian and I didn't mean to say bad about my country but really, why there's always annoying loudspeakers everywhere?

6.0

Oct 2022

Decent 4 Star Hotel

Hotel was really clean. Staff were great as well, looking into my needs.

The hotel is pretty aged and it can be seen in many parts of the hotel though the floor i stayed looks to be refurbished recently. The water pressure was really weak in my room on the 14th floor. Breakfast was super crowded with no tables available on the second day of my stay. Great to see the hotel on high occupancy though. On my final day, i went for breakfast at 9.15am and by 9.45am, they were clearing the buffet without informing me of the last call. 😔😔😔 Swimming pool closes at 5pm. Didn't have time to enjoy a swim due to arriving back from work, after 5pm. Nothing much to explore and eat around the hotel and the nearest convenience store was about 5 mins away which is good.

4.0

Aug 2022

nah

easy to find

lil bit dirty on my bedsheet

10.0

Aug 2022

we like again

clean and the staff so kindly

nothing

8.0

Jun 2022

Very good

Had to be very patient waiting food and drink

8.0

Jun 2022

Very good

location

4.0

Apr 2022

Disappointing

The front office staff was very friendly.

Upon check in got a room that was in process of renovation with workers execution all kinds of jobs. When they realised the mistake I got another room on a different floor. However during the night water started leaking from the ceiling and floor got all wet and slippery. If that's not enough, the bill wasn't paid whilst they said it was and when I made an online payment right away to settle the bill and I asked them to confirm teceipt they said that I had to wait until 1600 hrs on that they as their accounting department would only check at that time. So, when 1600 hrs came they still couldn't confirm and had to wait for another 50 minutes before they had checked and confirmed the payment. The front office staff was very friendly, but their management system is screwed up. I won't stay there another time.

7.0

Mar 2022

a good hotel in a good location

the location spacious parking space (we travel by car)

miscommunication between the booking-administrator and the frontliner

6.0

Jan 2022

The stay was just ok

The location and staff was ok

The breakfast did not meet expectation The shower lack water pressure

7.0

Jun 2021

Good

Strategic location

A bit noisy from the next room

8.0

May 2021

Great for staycation

The bed was comfortable, breakfast was good, the staffs were friendly.

I just don’t like the bathroom because it has transparent glass

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is $39 per night. This rental is $26 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Mercure Surabaya. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Mercure Surabaya. Enjoy the water!

Is Mercure Surabaya pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Mercure Surabaya?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and fireplace.

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4.3

Excellent(245 Reviews)

Hotel

in Surabaya

5star

Shangri-la Surabaya

Garden · Pool · Kitchen / Kitchenette

Hotel in Surabaya, for $14 per night is great for your next (business stay, family stays, couples stay, getaway vacation, etc.)

$$$$

Mercure Surabaya

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Mercure Surabaya

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure Surabaya pet friendly?

What amenities are available at Mercure Surabaya?

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