Hotel Heritage formerly known as Comfort Inn Heritage
About this hotel
Situated in Mumbai, this charming hotel for $19 per night is a great option for your next trip. Located in the Heart of Mumbai City, Hotel Heritage formerly known as Comfort Inn Heritage offers free parking and a 24-hour front desk. The hotel has a business center and one restaurant.
Amenities
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Map of Mumbai
Reviews
3.4/5.0
Average(390 Reviews)
100% verified reviews
8.0
the staff here are unbelievable. I think i would rate them as being one of the best serving staff i have had the pleasure of dealing with, unrivalled even to a 5 star hotel. so courteous, polite, responsive, and accommodating. THE best of the best. keep up the good work :)
the rooms could really do a regular weekly maintenance check up. had quiet a lot of issues which were promptly fixed, but really should have been there in the first place had there been a regular maintenance plan in the hotel in the first place.
8.0
Good food. Friendly staff. Neat rooms.
Will definitely come back. Value for money
6.0
Staff are nice and friendly.
Shower water is warm.
Price doesn't meet value.
3.0
Breakfast was good. Room was with out air circulation.
Room was not good compare to the rate.
9.0
Great breakfast
Better rooms
9.0
Excellent location. Good size rooms, spacious and cleanliness
Nothing
6.0
Nothing
When I checked in on 21st Jan 2023 I was informed that the credit card was just to reserve the booking and I can pay cash. I paid cash. I was also charged on my credit card.
When I checked in on 28th Jan 2023 I complained on this anomaly and the manager informed me that the credit card payment will be reversed.
So I don't know if the Hertigate is taking me for a ride.
I have attached the registration and invoice in "room photos' for my stay on 21st Jan 2023.
Can booking.com sort out this anomaly with heritage hotel and refund my money.
1.0
The food was great!
For me personally this was a nightmare Hotel. I am not sure why it has 4 stars. It fells more like a one star hotel. The room was small and was not renovated since year.
4.0
Staff was helpful, Check in & check out was smooth
Rooms are smaller & dust coming out from AC, Expensive for kind of room they have.
10.0
Comfortable Rooms
Step in Bathroom
8.0
Good
No view
2.0
Just that the property has a parking facility. Rest everything was absolutely a bad experience.
Staff behaviour, very poor facilities and services, no sense of hospitality I must say.
AC didn't work, WiFi didn't work, there was no towels in the room but no response for 4 hours from any staff. I called 7 times but they kept teaching me the rules and policies of the hotel or saying that we'll do something.
They managed a glitch in the check-in formalities, and asked me to come to the reception immediately after I had reached the room and wanted to freshen up. Similarly, We were running late for check out and I requested to hurry up for room checking, however, I was made to wait and again taught about the hotel policies. At the time of check out, the senior manager came to the front desk gentlemen and loudly asked, whether the complimentary items are checked in the room and if they are there?, before my exit is sanctioned. Ofcourse if they have a facility like this, they should check, but making the guest feel this way is a great insulting memory. Very very embarrassing to hear this poor street vendor attitude.
These events are quite shocking for a City like Mumbai. Property is nice but recruitment is gaining a bad fame.
7.0
all staff helpful
the staff cleared the credit card without our authority as we wanted to pay cash. we paid cash. hotel promised the transaction will be reversed and won't be charged on our card. the hotel promised to follow it up and advice us accordingly.
5.0
Housekeeping and Room service staff were very kind and helpful.
Reception person called in the night and woke us up from sleep to pay the food bill.
7.0
Friendly staff
6.0
Staff and food
Rooms
1.0
Nothing only ground floor reception they made it morden way
Each and every bitu dint like
FAQs
How much does this hotel cost compared to others in Mumbai?
The average price for a rental in Mumbai is $39 per night. This rental is $20 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Heritage formerly known as Comfort Inn Heritage. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Heritage formerly known as Comfort Inn Heritage pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Heritage formerly known as Comfort Inn Heritage?
We found 8 amenities for this rental. This includes air conditioner, internet / wifi, smoking allowed, parking, and laundry.
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