Sopwell House Hotel

The gym the bar and restaurant

I asked to pay extra to get the room decorated for my girlfriend’s birthday. Nothing got done I thought the room was average for £500 a night When you pay that money you expect to be able to use all facilities in the hotel. A lot were unavailable

The staff were really on point. Unlike many other places, they actually really seemed to enjoy their jobs and interactions with the guests. These were genuine interactions - not the 'painted smile' you get in many chains and even some independent hotels. I never felt like I was bothering them if I needed to approach for a query or question.

Honestly couldn't find anything to fault!

We absolutely loved our stay! The spa facilities were incredibly relaxing, and the perfect place to unwind. The staff were wonderful and truly went above and beyond to make our stay special. Exceptional service, a beautiful atmosphere, and a genuinely memorable experience.

The only disappointment during our stay was that the ribeye steak from one of the menus was out of stock, which was a shame.

The staff were friendly and welcoming. The spa is lovely in the sunshine and the decor/interior design is beautiful. My mother in law had hurt her finger and the team were quick to bring her a plaster and some ice.

Some of the front of house staff seem inexperienced. Our room wasn’t ready at check in time at 3pm - we were offered to use the spa but the team had already taken our bags so I didn’t really see how that was possible. One of our bags was forgotten at check in. No one explained to use how things worked in the room either. For the cost of the mews house stay, I have to say I was disappointed. There was no turn down, the bathroom had a terrible drains smell, the TV in the bedroom had a dirty remote control and the volume didn’t work, we only had 1 towel each, the bedroom lights didn’t work and no one helps pull suitcases up the stairs upon arrival or departure. We were given a tour of the spa upon arrival and it was never mentioned that the gym only opened at 7:30 despite us asking about opening times (we were made to believe it was only the spa and pool which opened at 8). We weren’t allowed to use the gym until 7:30 despite being ready to use it at 6:30 and having staff around. Similarly we were left waiting outside the breakfast venue until exactly 7am even though the place was ready. It constantly felt like customer experience was not the priority and everything was just what was offered, no more. The breakfast was not great forr a 5 star hotel. I travel a lot and the lack of à la carte options is unusual. We weren’t offered more hot drinks, the eggs were oily, and everything seemed like an effort - for example one of the waiting staff refused to clear our spare glasses away after bringing us a cup of tea (despite having an empty tray) saying that was ‘someone else’s job’. The spa is also not up to scratch with other 5 star hotels. There’s plenty of ateam rooms and saunas but no ice bath which would be nice. They also seemed to regularly run out of seating options. Again, I asked if we could use the spa facilities a bit beyond 11am and the reception staff just said ‘well that’s at the discretion of the spa staff’.