Hotel in Hangzhou
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business center and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Ironing facilities
Safe
Accessible by lift
Cleaning products
Map of Hangzhou
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
Amazing location, close to everything, and DiDi drivers can easily find the hotel.
For me, this was one of the best locations ever — right in front of the lake and within walking distance of shopping malls, restaurants, and many attractions.
The room view to the lake 👌🏻👍🏻
Nothing, really. The only suggestion would be to extend the breakfast hours until 10:30 AM.
10 / 10Outstanding·Jul 2026
lake view from the room was beautiful
the cafe downstairs put us in a corner table saying the center table upfront was booked for a reservation. The cafe was almost completely empty, so frankly, it felt racially motivated. later on, they did take good care of us though, but my initial annoyance stays.
7 / 10Good·Jul 2026
The room is very spacious and good quality, the location is excellent, the view is what you pay for and it’s worth it
The room I booked was unavailable at check in. I understand that this happens sometimes, it’s not a big issue. Instead of saying this the receptionist tried 3 times to have me pay to upgrade, and then gave the upgrade for free when I kept refusing to pay extra. Disappointing behaviour
6 / 10Average·Jul 2026
Location
It’s July 2026, summer temperatures around West Lake can reach 35 degrees celcius or more. We paid higher price for a lake view at 7th floor. The room aircon there is only possible till 25 degrees celcius and unable to go lower. Imagine we thought we could escape and rest in the room from summer heat but ended up it was stuffy and warm - that affected our sleep at night too even without the blankets, it was stuffy. So we had to go sit in lobby which was much cooler. The hotel technician said this temperature is like this probably due to the heat as we kept our window blinds opened, he suggested to keep it shut to reduce the heat in room - that means the room is in darkness. Afterwards we shifted to another hotel property and we were able to enjoy the nice cooling hotel room and take naps in the hot afternoons.
$$$$
Top rated by guests
8.7Excellent
(307 Ratings)
"Amazing location, close to everything, and DiDi drivers can easily find the hotel.
For me, this was one of the best locations ever — right in front of the lake and within walking distance of shopping..."
Verified guestDon't miss out! Price and availability may change
