Parklands Country Gardens & Lodges Blue Mountains

Open fire in room

I booked this hotel for friends and others who were coming to the Blue Mountains for a long weekend of hiking. They absolutely loved it and all said they would be back. They particularly loved the gardens and were impressed by the size of the rooms, having a nice sofa to sit on in the room (rather than just the bed like in many hotel rooms), and having a fireplace in the rooms on a cold winter's evening was very cozy.

Beautiful grounds

The staff initially seemed short and abrupt but then they got better. Very accommodating though

Comfortable rooms and bed. Good heating.

1. I've never had a breakfast offer that doesn't start until 8am. I was there for work and an 8am breakfast makes no sense. 2. advertising yourself as 5 star sets certain expectations. No restaurant, no other food options, no microwave in rooms to offset lack of food offering, no other facilities nor anything on site. 3. only reason we booked this place is because it's advertised as having a 'fireplace'. That's a lie ... a gas heater with pretend logs is not a fire place. 4. initial interaction with staff less than ideal. Was advised at check in to call if we needed anything, which we did within 30mins due to dirty glassware in room. Called numerous times without success, to later discover (when having to walk back to reception with dirty glasses myself) that there's only 1 staff member on who doesn't answer the phone when other guests arrive Overall a nice hotel but did not meet expectations and certainly NOT worth over $400/night. Will not return.