Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
About this resort
Situated in State of Quintana Roo, this lovely resort for $200 per night is a fantastic option for your next vacation. Set in Cancún and with Cancun Bus Station reachable within 9 km, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers express check-in and check-out, non-smoking rooms, a garden, free WiFi and a bar.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Balcony / Patio
Hot Tub / Spa
TV
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of State of Quintana Roo
Reviews
3.9/5.0
Good(345 Reviews)
100% verified reviews
9.0
buena comida, muy limpio, buena atención
los horarios del bufet eran muy cortos, me hubiera gustado que fueran mas amplios. me gustaría que hubiera otra restaurate buffet cerca de la playa.
9.0
El río lento lo mejor
Cucarachas en los pasillos y muchos mosquitos en los restaurantes
8.0
the staff, cleanliness, and the food
there is line up for everything e.g. line up to get into cafeteria line up to get into a restaurant line up to get a drink from a bar because there no enough bars ,restaurants nor cafeterias
8.0
the food was horrible. service was poor.
10.0
The amenities were captivating, and the food was delicious,
There wasn't transportation on the resort, such as a golf cart, from the spa to the massage area on the beach. Therefore, we had to walk in our robes across the resort to get our massage therapists.
9.0
How beautiful the resort and that it offered a lot of things for kids and adults to do.
The food could be better at the restaurants. The burger place was the best and the ice cream was good
3.0
lazy river, mini golf, beach front
no reservations made dinner chaotic. one of their restaurants was closed all weekend which made it more busy at other restaurants. the food quality was overall poor. the food did not taste good.
ALSO they advertise having an Indian restaurant and hookah lounge but there is no hookah lounge……
5.0
Amenities : flowrider, spa, mini golf , activities team was awesome , Volleyball & basketball.
check in was painful 3 different rooms and paid for star class but ended up on the other side of the resort .long walks to star class facilities from our room
long lines at buffets /booking restaurants one day at time makes it hard to plan your week
no pillow service/bed turn down twice/ stocked mini bar 3 times /poor cleaning of room our butler was hard to find or get service from him never got info on our dining to late in the day
9.0
Everything from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great. The best thing was the service. Shout out to Carlos who was waiting on us at the kids pool and the main pool (sorry didn’t get a chance to say goodbye like promised!) & Nacho our ‘butler’. Great guys and very helpful!
Room wasn’t cleaned to a high standard all the time and noisy neighbours. Other than that no issues.
8.0
The swim out room was great and daily room service was excellent. Exceeded expectations!
Excellent bar staff service.
Extra charges for everything! Surf rider, trampoline, arcade games.
LACK OF DINNER RESERVATIONS!
To much hassle for excursions and wine sales!
Lack of seating for nightly shows.
Small restaurants with minimal seating
6.0
Everything
Mosquitoes/ Bugs in the room that bit us. Had to have staff spray room down.
7.0
pool
adult side and family side and you had to get a day pass to go on adult side if you are booked on family side. the family side had everything better restaurants pools etc.
7.0
Great location but a didn’t like the food
10.0
We absolutely loved our stay here!!! Everything you needed was on the resort and the excursions offered were a huge plus (very affordable). The food and drinks were amazing as well!
The putt putt golf could be better. Perhaps add borders so the ball doesn’t continually fall off the green.
8.0
Beside the beach, the several pools and cabanas, kids Jurassic themed pool, lazy river, flow rider, arcade and trampoline, daily animations/shows, various restaurants: So-Cal, Guy's Burger, Italian Gusto, beach bbq ...
Extra fee for arcade, trampoline and flow rider. There should be some kind of courtesy card for it. Mosquitoes are vampire-like mostly right at dusk.
The star class wrist band do not give much benefit if you get it as an additional package at check-in. Lounge 21 breakfast is very limited. I wish I could have been advised not do the upgrade. Was not worth the $45/day per person.
Staff should be trained to greet guests when passing by, a simple gesture to salute or a smile goes a long way. Most of the time I would have to greet first to have staff salute.
8.0
all inclusive
refrigerator only stocked once during 5 day stay, room flooded 1 night, no face towels 3days, ants in the room
5.0
We loved the lazy River and the all inclusive program. the serving staff was friendly.
location was not the best. $65 taxi to get anywhere. The front desk staff and supervisors were slow and unhelpful. checking in was a nightmare. checking out was a nightmare. They are not accommodating. The beach is full of sea weed. we didn’t spend much time there.
10.0
friendly and alot to do and all the food was great
N/a
2.0
it was big
house keeping was horrible , the room selection wasn’t the actually one I wanted . No one wants to take responsibility. the restaurant waits were ridiculously long even waiting on the food
10.0
the customer service
liked everything
10.0
The butler service could’ve been way better and there should be more restaurants open till midnight or after
4.0
The weather.
had to switch rooms and still had problems.
FAQs
How much does this resort cost compared to others in State of Quintana Roo?
The average price for a rental in State of Quintana Roo is $129 per night. This rental is $71 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Enjoy the water!
Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and balcony / patio.
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