Hotel in State of Quintana Roo
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Prime Beachfront Location
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Accessible Parking
Beach front
Family friendly
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
Espectacular, muy buen hotel
Que te pasen boleta con propina cada vez que se come algo
10 / 10Outstanding·Sep 2026
Clean, great staff and service ...amazing restaurants
10 / 10Outstanding·Aug 2026
I had an amazing time at this facility. The resort was beautiful, spacious, and the rooms were very clean. Cleaning was done daily for my room and in the evening before bedtime it was refreshed. Food / drinks were exceptional. My bestie got married there and the venue was breath taking. Would def go back there again for vacation.
6 / 10Average·Mar 2026
The property grounds, rooms and amenities are beautiful. Rooms are large and modern. Outside pool area is very nice and well maintained.
Horrible service, especially for an all-inclusive resort. While breakfast is offered as a buffet, all other meals must be ordered, and wait times range from 40 minutes to over an hour and a half. The service is consistently slow, and it often feels like staff are inattentive.
Another major issue was the lack of hot water in the rooms. This wasn’t just an isolated problem—many families were complaining about it during our stay, which made it clear this was a broader issue the resort failed to address.
What’s particularly frustrating is that tips are automatically added unless you specifically ask for them to be removed. At an all-inclusive resort, that shouldn’t be the case—gratuities should already be included. Guests shouldn’t be put in the uncomfortable position of having to request their removal just to avoid being overcharged.
On our departure day, our room keys were deactivated before checkout time, and we had to go back and re-register them just to access our room. No explanation or apology was provided.
Given how expensive this resort is, I expected a much higher level of service and attention to detail. Unfortunately, the experience fell far short.
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Top rated by guests
8.2Excellent
(106 Ratings)
"Clean, great staff and service ...amazing restaurants"
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