Location is superb, right by the chairlift. The Oriental Cafe has awesome Lebanese food and great pizza, the breakfast was also 5 out of 5.

Our room (316) appeared to be the last one in the corner under the roof (attic) and there was no standing shower, which was really uncomfortable and we were not warned about it during/after the booking. Also the sound insulation in our room was quite bad, we could here literally everything that was happening in the neighboring room, even the snoring of the person during the night. I would recommend clearly marking this room as a slightly different one, putting it into a different category to set the right expectations.

Stylish design with particular vibe, comfy rooms with balcony. Breakfast had variety and was very tasty. spa great with hot saunas! outdoor pools even greater! Perfect location with shops, restaurants and hiking trails around. We red the reviews before coming, and I can agree to some of them. Don't await the classical expectations from 4* hotels, where the staff will be everywhere to please your every need. The vibe is very relaxed in the hotel and sometimes you need more time to look for some staff member to ask them something. Although they are very responsive! A Must: enjoy a night out with cocktail & shisha at the outdoor pool.

The spa could be taken care of more (the empty bowl with few nuts stayed there for 3 days and looked very poor). And there is no personnel at the spa to ask for something. The restaurant menu is very limited and had limited working hours. Their house cocktails were nice but other ones - nothing special. There are better places around the hotel where you can enjoy your meals. Still some place to grow.

the spa facilities were amazing and there’s a lot of variety at the breakfast. the location is perfect too, in the Centre of everything.

the rooms are fine but not that cozy, there’s definitely not an Austrian feel to anything. some facilities in the spa could do with fixing, some showers were broken for example.

The location, the staff, the SPA was perfect. The rooms was clean and comfortable. For Breakfast I’ll give 5 stars.

The Hotel bar menu was little bit poor.

Outside pool

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Located in Hinterglam and made it easy for us to walk around town for the event. Hotel has everything with relaxing cafe and pool area.

Room was small, With open shower design. You have to shower almost on top of the toilet. Makes for wet toilet and TP. Not nice for others staying with you or yourself. Bed plug was located on one side of the bed. Power outlet was connected to the main light. So when turning off the room light at night turns switch off. No charging of phone near bed.

Great location, fantastic food in cafe oriental with a Middle Eastern twist. Super spa facilities.

It wasn’t really clear how the hotel worked, breakfast times etc. In an effort to save paper you got information from a QR code which is great in principle but seemed to be a bit lacking with information.

I do recommend this hotel and would come here again! Friendly staff, delicious breakfast, cozy room made me enjoy my stay. I give top rates to all hotel facilities because it really exceeded my expectations. Thanks for making my first ski vacation unforgettable.

When we arrived we noticed how immaculate the hotel was. Very open which was perfect for our group. Check in was super easy. Room was amazing with even more amazing views! Dressing gown and slippers provided which was a treat. Staff were extremely helpful and the breakfast was mouth watering every morning. The spa was really really nice to have after a day of skiing. Rooftop sauna was great also. About 150M from the nearest ski lift, very central location. We really enjoyed our stay and we will be back in future. Thank you again.

Breakfast was out of this world (and we travel a lot in the world) !!! Huge buffet breakfast!

They definitely should have dinners in the hotel !!!

everything

no underground/covered parking

Large and quiet room Comfortable bed Black out curtains were helpful Breakfast was extensive, very tasty Complimentary “Ski snacks” served late afternoon were a welcome surprise - soup, salad, meats and cheeses - very tasty again Decor in the bar / lobby area was well considered, plenty of space for group seating Spa area was extensive - outdoor pool was lovely for relaxing post ski Housekeeping was good - rooms were kept clean and to a high standard

General lack of front of house staff throughout the hotel - there was no presence of staff with authority and a general sense of no one in charge. I appreciate that this may have been done to create a sense of discretion however, this was unhelpful when we experienced issues and there was nobody onsite to help i.e. regarding the spa issues detailed below, we asked to speak to manager, but were informed they were not on site, and they might be around the following day…. We tried to order drinks in the bar one afternoon (following an offer from staff when we were sat in the bar area) but then the order could not be fulfilled as “they were unable to open the drinks cabinet” and there was no more senior member of the team on site… Conduct in the spa/pool area - a group of guests (men and women) were drinking alcohol in the pool area, acting in an unruly manner, including aggressively jumping into the pool and we witnessed them damage the walkway over the pool. This made the pool virtually inaccessible for other guests - for several hours. Despite reporting this disorderly behaviour to reception, it carried on across numerous days. Furthermore they were drinking alcohol served to them by the hotel bar, in glasses, which raised a health and safety concern as the glass could have easily smashed and caused an accident On a separate occasion a group of men who were clearly intoxicated, were using the pool and then the sauna, and frankly their behaviour was intimidating to me as a female guest trying to use the same space Based on the above, we tried to book the private spa so we could better enjoy the facilities. Upon asking at reception no one seemed to know what this was and we waited 24hours for a response- upon further enquiry we were informed it was out of service… The attitude of the staff in general seemed uninterested and dismissive when reporting any issues, which was disappointing.