Hotel Claude Bernard Saint-Germain

This was an unexpected gem and a tremendous value for the money. As soon as you step in the door, you feel like family. The building is charming, and the ground floor has space for relaxing, reading, and just hanging out. The room was surprisingly spacious, and the bathroom had a bathtub! The location? An easy 10-minute walk from Notre Dame. The included breakfast felt like an embarassment of riches. Will definitely stay there again.

Anything I put here would be truly nit-picking. The elevator is tiny, but hey - there's an elevator!

Clean, great location, quiet

Location Space Balcony Lounge area downstairs with free water and lemonade daily and cookies

Bathroom and drainage system needs to be fixed

The location was excellent — very convenient for getting around Paris. The breakfast was delicious, and the breakfast staff were wonderful and attentive. The staff at check-in were also friendly and helpful.

The room I was originally assigned was larger, but I was moved to a different room because the original room hadn’t been cleaned yet. I can understand that. However, when I entered the new room, I found that the toilet had not even been cleaned or flushed. This clearly showed that the room had not been properly cleaned before I was given access to it. I also had another unpleasant experience at checkout. The female receptionist asked me whether I had paid the city tax. I explained that I had already paid it when I checked in, but she did not believe me and insisted that the hotel’s system showed it as unpaid. Fortunately, a male staff member who had handled my check-in happened to appear a little later. When I pointed to him and explained that I had paid the tax to him, he confirmed that I had indeed paid it. Thanks to his confirmation, I was not charged for the tax a second time. If that male staff member had not happened to show up, I might have been forced to pay the same tax twice. The hotel should have proper payment records and ensure that accurate information is shared among its staff. Furthermore, I booked an airport shuttle through the hotel. I was quoted 70 euros for the return trip to the airport, so I went ahead and made a reservation. However, when I arrived at the airport, I was charged 110 euros instead. I sincerely hope the hotel takes these complaints seriously and makes the necessary improvements for the sake of future guests.