Ambassador, New Delhi - IHCL SeleQtions

Staff at the door and reception were very friendly and reception is impressive. The suite rooms are enormous. Plentiful hot water, clean shower room and nice toiletries. Bed linens and towels new and bright white. Bed comfortable. There was an issue with the room but staff resolved it as best they could at that time. It is without doubt the staff Lakshmi and later Pradeep who made our stay, without them and colleagues like them no one would come. Room service and food was excellent, as was the laundry service (I had an offer or its expensive). The hotel has had its day in its current state. It's popular with locals because it carries 5* facilities and costs less than other 5* but the condition is not worthy of 5*. When it's refurbished, it will cost a lot more than the £1100 for 5 nights. You have free access to the Taj hotel pool and reception will arrange a car to take you there. It has now become part of Taj Vivanta and I hope they realise that the staff are carrying this art deco hotel for foreign tourists at the moment.

The whole of the hotel needs updating. The hallway on floor 3 looks abandoned its so unwelcoming and old. We weren't given wifi details at check in (and it's not as simple as it sounds and resulted in wifi butlers in attendance, lovely man). The carpet in the room is very heavily stained, very dirty and worn, the rug by the sofa is filthy. A complaint made, no suitable alternative room was available and it was late. The next morning the staff were on it straight away, removing the dreadful dirty sofa, thoroughly vacuuming throughout. They could do nothing about the stained, worn flooring as it needs professional cleaning/replacing, so I ensured we used slippers the whole time. Breakfast is busy as their signs say but there was a Round Table of India group booking and the entire team took over the restaurant at about 9.45. No tables for other guests. None. Management should ensure large groups stagger the breakfast times so all guests have a choice. The round table group was obnoxious and loud, the staff were at all times pleasant (when the group were not) and professional despite the chaos. The staff in the externally run salon are lovely and excellent but are pressured by the older woman on reception to upsell.

Felt like I was coming home

Location is perfect. And I love Art Deco. This building is a gem. Spacious rooms. Staff is wonderful.

The room had an older electronic panel for light switches on the nightstand that was very difficult to operate so it was hard to get the right lights on.

Nothing especially.

For me, it felt very poor value for money. It felt old, dated, and uncared for.