Not applicable

Window didn’t close properly and weren’t double glazed so it was a bit noisy

great location next to train station, shops and restaurants. 5 min walk to town

for me I don’t mind simple or sharing bathroom which was never a problem.

Poor Wi-Fi

close to the venue

No desk

Very nice room in a lovely bit of Richmond. Very good price, friendly staff, hot water, bath. I’d happily stay again

It’s a bit noisy so bring earplugs. The bath was a bit grimy and the bed a bit lumpy, but still comfortable and good for the price.

the room was comfortable.

toilet shared, and noise in the night.

Good location, very clean and cosy stay

The bed was small and creaky with noisy bed springs. Room and hotel in need of a bit of maintenance and TLC.

Excellent for a 1 or 2 night stay where all you need is the bare minimum when it comes to amenities. Great location to travel into Central London. Decor is old and worn but extremely clean room.

Update the rooms

location was great

it was dirty and the bathroom was smelly. Hair in the shower drain eeks

It was a convenient, quiet location, easy to find.

I tried to point out some points about our room that could do with improvement and was answered by the receptionist saying it was not the Hilton. I was trying to be helpful and did not get a good response, very disappointing.

Great location & staff were efficient & friendly.

Nothing

location and friendly staff

nothing

Location was great, just a short walk to the main street. There is a sink in the room which is also convenient.

The shower curtain should be replaced and perhaps a shower caddy added in the shower? The lock on the toilet door also needs to be fixed.

close to the tube only a 5 minute walk

bathroom wasn’t very clean/ shower had bits of mud

great location!

although informed that toilet and shower were shared, it was upstairs and on one occasion occupied for sometime - rather awkward!

pleasant welcome

nil